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	<title>Cisco Blog &#187; Joel Barbier</title>
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		<title>Wiki Helps Macintosh Users with Self-Support, Reduces Costs for Cisco</title>
		<link>http://blogs.cisco.com/ciscoit/wiki-helps-macintosh-users-with-self-support-reduces-costs-for-cisco/</link>
		<comments>http://blogs.cisco.com/ciscoit/wiki-helps-macintosh-users-with-self-support-reduces-costs-for-cisco/#comments</comments>
		<pubDate>Thu, 17 Feb 2011 17:30:00 +0000</pubDate>
		<dc:creator>Joel Barbier</dc:creator>
				<category><![CDATA[Inside Cisco IT]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[coc-collaboration]]></category>
		<category><![CDATA[communities]]></category>
		<category><![CDATA[macs]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[wikis]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=20716</guid>
		<description><![CDATA[<a rel="attachment wp-att-20726" href="http://blogs.cisco.com/ciscoit/wiki-helps-macintosh-users-with-self-support-reduces-costs-for-cisco/attachment/mac_wiki/"></a> Like many IT organizations, Cisco IT provides help-desk support only for Microsoft Windows-based PCs. Yet many Cisco employees choose to [...]]]></description>
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