Heather Caldwell, is the Security Community Manager in the Global Social Media organization at Cisco. She helps manage the Security Community located at www.cisco.com/go/securityvirtualexperience In her role she is responsible for creating engaging experiences online, making sure that the discussion forums continue to flow, and generally that you are well taken care of online. Heather has 10+ years’ experience in community management and social strategy in the enterprise and small business. She resides in the beautiful city of Fort Collins, Colorado. And is an alumni of Colorado State University with a Technical Journalism and PR degree. In her free time she enjoys Pinteresting, reading, fishing with her husband, jump-roping with her kindergartener, and taking long walks with her two dogs.