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Curt Hill

Senior Vice President

Customer Assurance

Curt Hill is Senior Vice President of Customer Assurance (CA), a global customer experience group that provides the highest level of escalation support to resolve Cisco’s most complex and critical customer issues. Curt is also responsible for customer listening and data protection, investigating and reporting Cisco product security vulnerabilities and overseeing regulatory requirements and industry certifications.

During his 20+ year tenure at Cisco, Curt has developed advanced technology solutions, simplified complex business issues, strengthened stakeholder alliances, and built collaborative cross-functional teams. A strong customer advocate, strategist, growth driver, and change agent, he is adept at anticipating problems, averting crisis situations, and implementing creative solutions to resolve issues and exceed customer expectations.

Curt joined Cisco as a customer support engineer then went on to lead several global technical support organizations. Under his leadership, these teams launched new support models and services for Cisco’s global service provider and enterprise customers.

Prior to leading the CA organization, Curt held various leadership roles at Cisco, planning, developing, and managing technology and business services. He developed and transitioned multiple services models from free to fee-based and created and implemented premier services for top tier customers in global service provider and enterprise markets.

An active participant in inclusion and collaboration initiatives within Cisco and in the industry, Curt is a member of the National Center for Women & Information Technology (NCWIT) Workforce Alliance program and participates in Cisco’s Connected Women program.

Before joining Cisco, Curt held positions with Hewlett-Packard, Novell, and AT&T. He earned a master’s in computer science and a Bachelor of Science in Business Administration from the University of Phoenix and is a Cisco Certified Internetwork Expert and Certified Novell Engineer. He sits on the San Jose State University Engineering Industry Advisory Council and is an active member of SSPA, CXPA, TSIA, and Field Services.

Articles

May 18, 2017

PERSPECTIVES

We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive

1 min read

Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...

December 23, 2016

PERSPECTIVES

The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring

2 min read

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....

October 13, 2016

PERSPECTIVES

The We’re Listening Blog series: Survey says…Make it simple and easy

2 min read

As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to...

July 7, 2016

PERSPECTIVES

We’re Listening Blog Series: The Cisco Experience Lab at Cisco Live!

2 min read

In previous We’re Listening Blog posts, we’ve talked about the various ways we listen to our customers and partners. Rich sources of feedback (including surveys, but also focus groups, advisory boards and events) help give us a comprehensive picture of where our customers would like to see improvement in their end-to-end experience with Cisco. Our […]

April 6, 2016

PERSPECTIVES

The We’re Listening Blog Series: We’re Listening Better! Shorter CSAT, Fewer Surveys, Feedback Loops, New Wa …

2 min read

The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the […]

January 31, 2016

PERSPECTIVES

The We’re Listening Blog Series: Big Data Analytics Drive Faster Time to Services Quotes

2 min read

Throughout the year, our customers and partners provide feedback to us about their experience doing business with Cisco. We take that feedback very seriously, and are constantly making improvements to address the most common themes we hear and improve the overall experience. In the We’re Listening Blog series, we close the loop to tell you […]

December 11, 2015

PERSPECTIVES

How to turn your customer crisis into a competitive differentiator

2 min read

Cisco strives to deliver a great customer experience, every time. It’s a top priority at our company. But even with that focus, we still trip up from time to time....

June 16, 2015

PERSPECTIVES

The We’re Listening Blog Series: Upgraded Partner Tools Make it Easier to Deliver to Your Customers

2 min read

Cisco Partners are the backbone of a global, scalable and consistently excellent Cisco customer experience. And, just as we work to make improvements that will ensure our customers are always delighted with their Cisco experience, we also pay special attention to the unique Partner experience. This ensures we are best enabling you to deliver the […]

February 24, 2015

PERSPECTIVES

The We’re Listening Blog Series: It’s Easier than Ever to Select SW Images on Cisco.com

1 min read

We’ve heard you say that choosing the right software releases on Cisco.com is too complex. It’s too difficult to narrow down your options and know whether you’re really getting the software that meets your needs. Now imagine that you have a “configuration cheat sheet” for all Cisco software updates that tells you exactly which release […]

September 30, 2014

PERSPECTIVES

Nothing to See Here: A Look at Recent “Invisible Changes” to the Cisco Support Site

4 min read

In the past few years, we’ve seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don’t notice many differences in the site itself. Is that a happy coincidence? As users, are we just more likely to notice what’s broken, and not what’s […]

July 9, 2014

PERSPECTIVES

The We’re Listening Blog Series: Simpler Licensing Registration Experience with Redesigned Portal

2 min read

Brian Jeffries is a vice president of operations on Cisco’s Global Business Services team.  Working collectively with his colleagues across Cisco, he is responsible for increasing the speed and scale of end-to-end operational performance, driving efficiency and effectiveness, and simplifying the operational experience for our customers, partners, and sales field.  His key areas of focus […]

July 2, 2014

PERSPECTIVES

The We’re Listening Blog Series: Sharing Customer Experience Best Practices at the Walker B-to-B Customer Experien …

3 min read

This month, I’m excited to welcome a very special guest author to the We’re Listening blog series. Joe Pinto is Senior Vice President of Cisco’s Technical Services group, with responsibility for a wide array of programs that support customer experience excellence at Cisco, including technical assistance, onsite and spare part logistics, certifications including CCIE, and […]

May 9, 2014

PERSPECTIVES

The We’re Listening Blog Series: Taking Action – The Power of Mobile

2 min read

Here at Cisco, we take customer listening seriously. From the Global Annual Customer Satisfaction Survey to customer advisory boards to social media monitoring – and other avenues – we are...

April 17, 2014

PERSPECTIVES

The We’re Listening Blog Series: Transforming the Partner Experience with Cisco

3 min read

The "We're Listening" blog series has always focused on what Cisco is hearing from both our customers and partners, and the improvements we're making to the customer and partner experience. However,...

February 12, 2014

EXECUTIVE PLATFORM

Cisco’s Commitment to Customers

1 min read

At the core of our company’s values is a simple concept: make Cisco customers successful.

February 7, 2014

PERSPECTIVES

The We’re Listening Blog Series: Software Quality – We Heard You!

4 min read

In this month’s We’re Listening blog post, I have a number of updates on Cisco’s progress to improve software quality, and how we’re using your feedback to make improvements that will most impact your experience buying and using Cisco software. As part of my leadership responsibilities for customer and partner experience, I have the opportunity to work with the […]

November 15, 2013

PERSPECTIVES

The We’re Listening Blog Series: 3 Way RMA Process Speeds Up Service Contract Updates

2 min read

Over the past few months, the We’re Listening blog has brought you ongoing news about updates to our RMA processes, and the improvements keep on coming. I’ve asked...

October 16, 2013

PERSPECTIVES

Summary: The We’re Listening Blog: How We’re Making It Easier to Do Business With Cisco

1 min read

The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some […]

October 7, 2013

EXECUTIVE PLATFORM

How We’re Making It Easier to Do Business With Cisco

4 min read

The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some […]

September 20, 2013

PERSPECTIVES

Summary: The We’re Listening Blog: What Are We Doing About the #1 Task on Cisco.com?

1 min read

When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the impact our […]

September 12, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: What Are We Doing About the #1 Task on Cisco.com?

2 min read

When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the […]

July 31, 2013

PERSPECTIVES

Summary: The We’re Listening Blog Series: Learning from our Customers at Cisco Live

1 min read

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement efforts. […]

July 25, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Smart Licensing Gets a Great Reception at Cisco Live

3 min read

In our most recent post, Steve Morrisey from the Ease of Doing Business team highlighted his key takeaways from Cisco Live US back in June, including the Cisco Software Simplification team’s exciting presentation of the new Smart Software Licensing solution. Smart Software Licensing is a major change to Cisco’s software strategy – we’re moving away […]

July 24, 2013

PERSPECTIVES

Summary: The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process

1 min read

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway.  Jim’s team recently […]

July 24, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Learning from our Customers at Cisco Live

2 min read

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement […]

July 16, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process

2 min read

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused...

June 11, 2013

PERSPECTIVES

Summary: The We’re Listening Blog Series: Making Licensing Easier through Automation and Increased Visibility

1 min read

In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience. We continue […]