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Curt Hill

Senior Vice President

Customer Assurance

Curt Hill is Senior Vice President of Customer Assurance (CA), a global customer experience group that provides the highest level of escalation support to resolve Cisco’s most complex and critical customer issues. Curt is also responsible for customer listening and data protection, investigating and reporting Cisco product security vulnerabilities and overseeing regulatory requirements and industry certifications.

During his 20+ year tenure at Cisco, Curt has developed advanced technology solutions, simplified complex business issues, strengthened stakeholder alliances, and built collaborative cross-functional teams. A strong customer advocate, strategist, growth driver, and change agent, he is adept at anticipating problems, averting crisis situations, and implementing creative solutions to resolve issues and exceed customer expectations.

Curt joined Cisco as a customer support engineer then went on to lead several global technical support organizations. Under his leadership, these teams launched new support models and services for Cisco’s global service provider and enterprise customers.

Prior to leading the CA organization, Curt held various leadership roles at Cisco, planning, developing, and managing technology and business services. He developed and transitioned multiple services models from free to fee-based and created and implemented premier services for top tier customers in global service provider and enterprise markets.

An active participant in inclusion and collaboration initiatives within Cisco and in the industry, Curt is a member of the National Center for Women & Information Technology (NCWIT) Workforce Alliance program and participates in Cisco’s Connected Women program.

Before joining Cisco, Curt held positions with Hewlett-Packard, Novell, and AT&T. He earned a master’s in computer science and a Bachelor of Science in Business Administration from the University of Phoenix and is a Cisco Certified Internetwork Expert and Certified Novell Engineer. He sits on the San Jose State University Engineering Industry Advisory Council and is an active member of SSPA, CXPA, TSIA, and Field Services.

Articles

April 25, 2018

PERSPECTIVES

Navigating the Digital Age with Services Partners

1 min read

Cisco has been delivering services to our customers for over 30 years. As part of the Services organization for nearly two decades, I’ve had the opportunity to help Cisco evolve...

April 16, 2018

PERSPECTIVES

Leadership Insights from a Four-Star General

2 min read

Recently, my team had the honor of hosting retired four-star General Stan McChrystal as our keynote speaker for an event. The audience was a group of folks with an important...

March 7, 2018

PERSPECTIVES

The Trends Are In: Cisco’s 2018 Cybersecurity Report

2 min read

Cisco's 2018 Annual Cybersecurity Report provides insights on the latest security trends and threats. From integrated solutions to data protection and privacy, we're with you every step of the way.

January 22, 2018

PERSPECTIVES

Commitment to Cisco Customers Means Taking Data Privacy Seriously

3 min read

In the “old days,” security and data protection responsibilities generally rested solely within organizations’ IT teams. Today, nearly 17,000 devices are added to the Internet every minute, expanding the number of targets attackers can exploit to steal valuable data. Now, in addition to IT teams, business leaders and governments around the globe must dive deep […]

December 6, 2017

PERSPECTIVES

We’re Listening Blog: Road Trip to a Better Customer Experience

3 min read

What’s more important, the destination or the journey? If you have time and energy for meandering, then by all means throw out the map and take the road less traveled. But, if you’re a customer seeking help, arriving at an end point quickly and easily is your ultimate goal. While no journey is ever completely […]

September 20, 2017

PERSPECTIVES

Cisco Services Surveys: From Good to Great

3 min read

As consumers, we’ve all likely experienced frustrating attempts from businesses to capture our feedback. Receiving surveys that are too long, unrelated to the transaction, or sent to us again and again is a big turn off. These are not effective surveys and not only do they annoy us, but they likely deliver poor quality insights. […]

August 31, 2017

PERSPECTIVES

Data Protection – Cisco’s Unseen Support System that Propels Your Business Forward

2 min read

One million devices are added to the Internet every hour, meaning the volume of data exchanged increases exponentially by the second. As customers determine how to employ modern, intelligent networking...

August 18, 2017

PERSPECTIVES

We’re Listening Blog Series: Connecting the Unconnected with Innovative Technical Services

2 min read

While the concepts of the Internet of Things (IoT) and “connecting the unconnected” are not new, Cisco remains at the forefront of uncovering innovative ways to apply IoT to create...

June 22, 2017

PERSPECTIVES

We’re Listening Blog Series: Sea Change – CX Lab on the move at Cisco Live

3 min read

Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and...

May 18, 2017

PERSPECTIVES

We’re Listening Blog Series: Making Lemonade – Turning Negative Customer Feedback into a Positive

1 min read

Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...

December 23, 2016

PERSPECTIVES

The We’re Listening Blog Series: ‘Tis the Season for Social Media Monitoring

2 min read

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing....

October 13, 2016

PERSPECTIVES

The We’re Listening Blog series: Survey says…Make it simple and easy

2 min read

As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to...

July 7, 2016

PERSPECTIVES

We’re Listening Blog Series: The Cisco Experience Lab at Cisco Live!

2 min read

In previous We’re Listening Blog posts, we’ve talked about the various ways we listen to our customers and partners. Rich sources of feedback (including surveys, but also focus groups, advisory boards and events) help give us a comprehensive picture of where our customers would like to see improvement in their end-to-end experience with Cisco. Our […]

April 6, 2016

PERSPECTIVES

The We’re Listening Blog Series: We’re Listening Better! Shorter CSAT, Fewer Surveys, Feedback Loops, New Wa …

2 min read

The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the […]

January 31, 2016

PERSPECTIVES

The We’re Listening Blog Series: Big Data Analytics Drive Faster Time to Services Quotes

2 min read

Throughout the year, our customers and partners provide feedback to us about their experience doing business with Cisco. We take that feedback very seriously, and are constantly making improvements to address the most common themes we hear and improve the overall experience. In the We’re Listening Blog series, we close the loop to tell you […]

December 11, 2015

PERSPECTIVES

How to turn your customer crisis into a competitive differentiator

2 min read

Cisco strives to deliver a great customer experience, every time. It’s a top priority at our company. But even with that focus, we still trip up from time to time....

June 16, 2015

PERSPECTIVES

The We’re Listening Blog Series: Upgraded Partner Tools Make it Easier to Deliver to Your Customers

2 min read

Cisco Partners are the backbone of a global, scalable and consistently excellent Cisco customer experience. And, just as we work to make improvements that will ensure our customers are always delighted with their Cisco experience, we also pay special attention to the unique Partner experience. This ensures we are best enabling you to deliver the […]

February 24, 2015

PERSPECTIVES

The We’re Listening Blog Series: It’s Easier than Ever to Select SW Images on Cisco.com

1 min read

We’ve heard you say that choosing the right software releases on Cisco.com is too complex. It’s too difficult to narrow down your options and know whether you’re really getting the software that meets your needs. Now imagine that you have a “configuration cheat sheet” for all Cisco software updates that tells you exactly which release […]