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	<title>Cisco Blog &#187; Curtis Hill</title>
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		<item>
		<title>The We’re Listening Blog Series: Improving Cisco Customer Experiences &#8211; What We&#8217;re Doing to Address Your Concerns</title>
		<link>http://blogs.cisco.com/news/the-were-listening-blog-series-improving-cisco-customer-experiences-what-were-doing-to-address-your-concerns/</link>
		<comments>http://blogs.cisco.com/news/the-were-listening-blog-series-improving-cisco-customer-experiences-what-were-doing-to-address-your-concerns/#comments</comments>
		<pubDate>Wed, 01 May 2013 21:54:06 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[The Platform]]></category>
		<category><![CDATA[Cisco Services]]></category>
		<category><![CDATA[order management]]></category>
		<category><![CDATA[software licensing]]></category>
		<category><![CDATA[Technical Assistance Center]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[we-are-listening]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=112132</guid>
		<description><![CDATA[Many of you take part in our annual satisfaction surveys.  You share opinions, discuss challenges, and make valuable recommendations. More [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/news/the-were-listening-blog-series-improving-cisco-customer-experiences-what-were-doing-to-address-your-concerns/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>The We’re Listening Blog Series: Investing in Reliability and Speed</title>
		<link>http://blogs.cisco.com/news/the-were-listening-blog-series-investing-in-reliability-and-speed/</link>
		<comments>http://blogs.cisco.com/news/the-were-listening-blog-series-investing-in-reliability-and-speed/#comments</comments>
		<pubDate>Fri, 19 Apr 2013 17:55:19 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[The Platform]]></category>
		<category><![CDATA[cisco_services]]></category>
		<category><![CDATA[we-are-listening]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=110695</guid>
		<description><![CDATA[In this installment of the “ <a href="http://blogs.cisco.com/tag/we-are-listening/">We’re Listening</a> ” blog series, Sheila Jordan discusses how our technical investments make a difference in [...]]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>The We’re Listening Blog Series: Increasing Efficiency in the Technical Assistance Center</title>
		<link>http://blogs.cisco.com/news/increasing-efficiency-in-the-technical-assistance-center/</link>
		<comments>http://blogs.cisco.com/news/increasing-efficiency-in-the-technical-assistance-center/#comments</comments>
		<pubDate>Thu, 04 Apr 2013 16:02:50 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[The Platform]]></category>
		<category><![CDATA[cisco_services]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[we-are-listening]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=108703</guid>
		<description><![CDATA[In this installment of the “ <a href="http://blogs.cisco.com/tag/we-are-listening/">We’re Listening</a> ” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/news/increasing-efficiency-in-the-technical-assistance-center/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Summary: The We&#8217;re Listening Blog Series:  Making It Easier to Do Business with Cisco by Simplifying Order Management</title>
		<link>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-making-it-easier-to-do-business-with-cisco-by-simplifying-order-management/</link>
		<comments>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-making-it-easier-to-do-business-with-cisco-by-simplifying-order-management/#comments</comments>
		<pubDate>Mon, 18 Feb 2013 20:13:13 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[Perspectives]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=102178</guid>
		<description><![CDATA[In this installment of the “ <a href="http://blogs.cisco.com/tag/we-are-listening">We’re Listening</a> ” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The We&#8217;re Listening Blog Series: Making It Easier to Do Business with Cisco by Simplifying Order Management</title>
		<link>http://blogs.cisco.com/news/the-were-listening-blog-series-making-it-easier-to-do-business-with-cisco-by-simplifying-order-management/</link>
		<comments>http://blogs.cisco.com/news/the-were-listening-blog-series-making-it-easier-to-do-business-with-cisco-by-simplifying-order-management/#comments</comments>
		<pubDate>Fri, 08 Feb 2013 19:21:57 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[The Platform]]></category>
		<category><![CDATA[cisco_services]]></category>
		<category><![CDATA[order management]]></category>
		<category><![CDATA[we-are-listening]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=100882</guid>
		<description><![CDATA[In this installment of the “ <a title="We're Listening" href="http://blogs.cisco.com/tag/we-are-listening/" target="_blank">We’re Listening</a> ” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/news/the-were-listening-blog-series-making-it-easier-to-do-business-with-cisco-by-simplifying-order-management/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Summary: The We’re Listening Blog Series: Simplifying the Entitlement Experience through Streamlined Access Management</title>
		<link>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-simplifying-the-entitlement-experience-through-streamlined-access-management/</link>
		<comments>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-simplifying-the-entitlement-experience-through-streamlined-access-management/#comments</comments>
		<pubDate>Wed, 19 Dec 2012 14:08:16 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[Perspectives]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=96030</guid>
		<description><![CDATA[The  <a href="http://blogs.cisco.com/tag/we-are-listening" target="_blank">“We’re Listening” blog</a>  continues to look at actions taking place across Cisco to improve your experience working with us. In this post, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The We&#8217;re Listening Blog Series: Simplifying the Entitlement Experience through Streamlined Access Management</title>
		<link>http://blogs.cisco.com/news/the-were-listening-blog-series-simplifying-the-entitlement-experience-through-streamlined-access-management/</link>
		<comments>http://blogs.cisco.com/news/the-were-listening-blog-series-simplifying-the-entitlement-experience-through-streamlined-access-management/#comments</comments>
		<pubDate>Tue, 11 Dec 2012 14:41:21 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[The Platform]]></category>
		<category><![CDATA[cisco_services]]></category>
		<category><![CDATA[entitlement]]></category>
		<category><![CDATA[we-are-listening]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=95094</guid>
		<description><![CDATA[The <a href="http://blogs.cisco.com/tag/we-are-listening" target="_blank">“We’re Listening” blog</a> continues to look at actions taking place across Cisco to improve your experience working with us. In this post, [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/news/the-were-listening-blog-series-simplifying-the-entitlement-experience-through-streamlined-access-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Summary: The “We’re Listening” Blog Series: Improving the TAC Experience Through Intelligent Case Routing</title>
		<link>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-improving-the-tac-experience-through-intelligent-case-routing/</link>
		<comments>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-improving-the-tac-experience-through-intelligent-case-routing/#comments</comments>
		<pubDate>Thu, 15 Nov 2012 23:40:03 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[Perspectives]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=92208</guid>
		<description><![CDATA[The <a href="http://blogs.cisco.com/tag/we-are-listening/">“We’re Listening” blog series</a> continues to focus on specific customer and partner concerns, detailing how Cisco is responding to your concerns to improve [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-improving-the-tac-experience-through-intelligent-case-routing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The &#8220;We&#8217;re Listening&#8221; Blog Series: Improving the TAC Experience Through Intelligent Case Routing</title>
		<link>http://blogs.cisco.com/news/the-were-listening-blog-series-improving-the-tac-experience-through-intelligent-case-routing/</link>
		<comments>http://blogs.cisco.com/news/the-were-listening-blog-series-improving-the-tac-experience-through-intelligent-case-routing/#comments</comments>
		<pubDate>Thu, 08 Nov 2012 00:40:09 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[The Platform]]></category>
		<category><![CDATA[TAC]]></category>
		<category><![CDATA[Technical Assistance Center]]></category>
		<category><![CDATA[we-are-listening]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=90902</guid>
		<description><![CDATA[ In this month’s installment of the <a href="http://blogs.cisco.com/tag/we-are-listening/"> “We’re Listening” blog series</a> , Steve Young discusses customer feedback to the Technical Assistance Center (TAC), and what [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/news/the-were-listening-blog-series-improving-the-tac-experience-through-intelligent-case-routing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Summary: The &#8220;We&#8217;re Listening&#8221; Blog Series: Your Cisco.com Experience</title>
		<link>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-your-cisco-com-experience/</link>
		<comments>http://blogs.cisco.com/perspectives/summary-the-were-listening-blog-series-your-cisco-com-experience/#comments</comments>
		<pubDate>Fri, 19 Oct 2012 17:17:49 +0000</pubDate>
		<dc:creator>Curtis Hill</dc:creator>
				<category><![CDATA[Perspectives]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=88088</guid>
		<description><![CDATA[The <a href="http://blogs.cisco.com/tag/we-are-listening/">“We’re Listening” blog series</a> looks at top customer and partner concerns, sharing what we&#8217;ve heard and what we’re doing to improve the experience working with [...]]]></description>
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		<slash:comments>0</slash:comments>
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