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Chris Botting

General Manager
Customer Care Business Unit

In short, my job is to help you keep your customers happy. I’m responsible for Cisco's contact center business, product strategy, and all aspects of bringing our contact center solutions to market.

We get to focus on products that people use every day. So much of business success comes down to what your customers need. We’re focused on delivering the solutions that let your teams provide the best customer experience possible. There’s a lot of technology behind that, but your business and your customers are always the priority.

My previous role at Cisco focused on our voice technology and leading our worldwide business development and field engagement activities. Prior to Cisco, I was a VP and co-founder of PakNetX Corporation and held business development, product management, marketing, and engineering positions at a variety of companies. My education includes advanced degrees in Electrical and Computer Engineering, and an MBA from the Fuqua School of Business at Duke University.

Chris Botting's Articles