Adel is an IT Manager based in the UK in the Global IT Services group.
She is the Service Owner and Manager leading the eStore team and has been driving the eStore Vision since its inception about 2 years ago. She strongly believes that IT needs to focus on user experience and find ways to make acquiring IT solutions internally as easy as possible. Cisco’s eStore is powered by the Cisco Prime Service Catalog solution.
She has been at Cisco since 2000 and has held various roles in IT, ranging from messaging to collaboration and implementing various Web 2.0 and collaboration technologies.