2000 - Joined Cisco as a contractor as an operations engineer for Cisco's IT telecom department.
2002 - Became a Cisco blue badge in the same role
2003 - Joined Cisco IT's Voice and Video Design team
2003 - 2009 (highlights):
- Co-Created the Cisco's first Callmanager design for centralized call
processing architecture -Authored the Callmanager configuration design
standard to enable global standardization of Callmanager configuration
- Created Cisco's global dial plan
- Authored design documentation for Indian OSP (other service
provider), CUVA/IPVC integration and ECT home phone design.
2010 - Joined CMO team (Capacity Management and Optimization)