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	<title>Cisco Blog &#187; Tod Famous</title>
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		<title>Centralization and Consolidation: Bigger and Better</title>
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		<pubDate>Wed, 30 Jan 2013 21:19:09 +0000</pubDate>
		<dc:creator>Tod Famous</dc:creator>
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		<description><![CDATA[It&#8217;s been more than 10 years since we introduced IP Telephony to the contact center market with Cisco Unified Contact [...]]]></description>
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		<title>Social Media Driving New Forms of Communications and Collaboration</title>
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		<comments>http://blogs.cisco.com/collaboration/social_media_driving_new_forms_of_communications_and_collaboration/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 20:00:00 +0000</pubDate>
		<dc:creator>Tod Famous</dc:creator>
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		<title>Customer Care &#8212; Sometimes it&#8217;s Not in the Cards</title>
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		<comments>http://blogs.cisco.com/collaboration/customer_care_--_sometimes_its_not_in_the_cards/#comments</comments>
		<pubDate>Fri, 01 May 2009 20:00:00 +0000</pubDate>
		<dc:creator>Tod Famous</dc:creator>
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		<title>There is No &#8220;IP Contact Center&#8221; Market</title>
		<link>http://blogs.cisco.com/collaboration/there_is_no_ip_contact_center_market/</link>
		<comments>http://blogs.cisco.com/collaboration/there_is_no_ip_contact_center_market/#comments</comments>
		<pubDate>Tue, 14 Apr 2009 20:00:00 +0000</pubDate>
		<dc:creator>Tod Famous</dc:creator>
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		<description><![CDATA[I recently received a report from an analyst with a decision matrix to assist customers in making a vendor selection [...]]]></description>
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		<title>Social Networking and Customer Care</title>
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		<pubDate>Wed, 11 Mar 2009 20:00:00 +0000</pubDate>
		<dc:creator>Tod Famous</dc:creator>
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		<description><![CDATA[I&#8217;ve lived in several places and my family is very distributed, so I&#8217;m an early adopter when it comes to [...]]]></description>
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		<title>Bridging Contact Centers and Unified Communications</title>
		<link>http://blogs.cisco.com/collaboration/bridging_contact_centers_and_unified_communications/</link>
		<comments>http://blogs.cisco.com/collaboration/bridging_contact_centers_and_unified_communications/#comments</comments>
		<pubDate>Fri, 06 Feb 2009 20:00:00 +0000</pubDate>
		<dc:creator>Tod Famous</dc:creator>
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		<description><![CDATA[I have to admit, I&#8217;m a bit of an isolationist. More than a decade of working in the contact center [...]]]></description>
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