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Tod Famous is a Product Line Manager for the Customer Contact Business Unit. He is responsible for the enterprise and hosted contact center product lines.
Tod has a focus on transforming customer care for large contact center operations through technology and business process innovation. His team is specifically responsible for Cisco Unified Intelligent Contact Management, Cisco Unified Contact Center Enterprise, and related options such as Cisco Unified Intelligence Suite, Cisco Unified Web Interaction Manager, and Cisco Unified E-Mail Interaction Manager. These solutions are part of the broad Cisco Unified Communications portfolio.
Tod has been working in the Contact Center Industry since 1995, and joined Cisco in 1999 as part of the WebLine acquisition. Tod holds a B.S. in Electrical Engineering from Rensselaer Polytechnic Institute.
You can reach Tod via email at email@example.com or on twitter at tfamous.