<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Cisco Blog &#187; Kim Austin</title>
	<atom:link href="http://blogs.cisco.com/author/KimAustin/feed/" rel="self" type="application/rss+xml" />
	<link>http://blogs.cisco.com</link>
	<description></description>
	<lastBuildDate>Wed, 19 Jun 2013 13:32:00 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	
		<item>
		<title>Increase Employee Engagement: How to Do It, Why It Matters</title>
		<link>http://blogs.cisco.com/collaboration/use-case-emp-engagement/</link>
		<comments>http://blogs.cisco.com/collaboration/use-case-emp-engagement/#comments</comments>
		<pubDate>Tue, 16 Apr 2013 17:20:16 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[collaboration use cases]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[online training]]></category>
		<category><![CDATA[teleworkers]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=110019</guid>
		<description><![CDATA[Employee engagement is about more than making people feel good about their jobs and pay attention in meetings. And employee engagement is even more vital as economic stress levels increase. The more connected employees feel, the easier it is for them to support your organization's objectives.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/use-case-emp-engagement/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Finding the Right Collaboration Tools for the Right Roles</title>
		<link>http://blogs.cisco.com/collaboration/collab_personas/</link>
		<comments>http://blogs.cisco.com/collaboration/collab_personas/#comments</comments>
		<pubDate>Fri, 29 Mar 2013 16:21:44 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[collaboration personas]]></category>
		<category><![CDATA[collaboration use cases]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[deskless workers]]></category>
		<category><![CDATA[information workers]]></category>
		<category><![CDATA[mobile devices]]></category>
		<category><![CDATA[mobile workers]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[user personas]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=107618</guid>
		<description><![CDATA[An organizational chart may show hierarchy, but it doesn't represent how people actually interact within – and beyond– an organization. Our roles don’t affect whether we collaborate, but do influence our needs, priorities, and the devices we use. There’s a clear advantage to technology that empowers people to engage and creates a consistent user experience so that the interaction essentially the same – anywhere, on any device. Just as our roles differ, so do our collaboration priorities and device needs. ]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/collab_personas/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Better Customer Service through Collaboration</title>
		<link>http://blogs.cisco.com/collaboration/use-case-customer-service/</link>
		<comments>http://blogs.cisco.com/collaboration/use-case-customer-service/#comments</comments>
		<pubDate>Thu, 07 Feb 2013 07:16:26 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[collaboration use cases]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer collaboration]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=98055</guid>
		<description><![CDATA[Good news: Customers are becoming people in 2013. Customer interaction continues to move beyond transactions to relationships, where service is just one element of customer collaboration. It’s not only about making sure the customer gets the product and that the product works. It’s about developing a customer relationship in way that sparks loyalty and advocacy. How can collaboration technology help? ]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/use-case-customer-service/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Improve Decision-Making: Collaborate to Execute</title>
		<link>http://blogs.cisco.com/collaboration/decision-making-4/</link>
		<comments>http://blogs.cisco.com/collaboration/decision-making-4/#comments</comments>
		<pubDate>Thu, 17 Jan 2013 02:00:04 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Cisco IBSG Horizon Study]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[decision making]]></category>
		<category><![CDATA[decision-driven collaboration]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[research]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=93967</guid>
		<description><![CDATA[Evolving your organization’s ideas around collaboration is an important element of connecting people and empowering them to work together to make better, more-informed decisions. Cisco IBSG calls this “Decision-Driven Collaboration” and outlines within it three core elements that build upon one another.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/decision-making-4/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improve Decision-Making: Collaborate to Evaluate</title>
		<link>http://blogs.cisco.com/collaboration/decision-making-3/</link>
		<comments>http://blogs.cisco.com/collaboration/decision-making-3/#comments</comments>
		<pubDate>Tue, 15 Jan 2013 15:30:46 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Cisco IBSG Horizon Study]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[decision making]]></category>
		<category><![CDATA[decision-driven collaboration]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=93957</guid>
		<description><![CDATA[Good strategic decision-making rarely involves the flipping of coins or rolling of dice, although such techniques can come in handy when the outcome defines nothing more than your dinner menu. Business decisions of larger impact require a process that incorporates deeper consideration and more detailed information.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/decision-making-3/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improve Decision-Making: Collaborate to Engage</title>
		<link>http://blogs.cisco.com/collaboration/decision-making-2/</link>
		<comments>http://blogs.cisco.com/collaboration/decision-making-2/#comments</comments>
		<pubDate>Thu, 10 Jan 2013 13:26:10 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Amazon.com]]></category>
		<category><![CDATA[Barnes and Noble]]></category>
		<category><![CDATA[Borders]]></category>
		<category><![CDATA[Cisco IBSG Horizon Study]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[decision making]]></category>
		<category><![CDATA[decision-driven collaboration]]></category>
		<category><![CDATA[enterprise social software]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=93863</guid>
		<description><![CDATA[Better decisions don’t necessarily come from the existence of better information. The information is usually somewhere in the organization, but there's no benefit to the decision-making process unless people actually use it. Executives often don’t take full advantage of all the specialized knowledge that employees can contribute. Maybe they don’t know the information is there. Maybe they know it must be somewhere, but don’t know how to get it. Or, well, maybe they’re just not looking for it in the first place.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/decision-making-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Collaborating to Improve Decision Making</title>
		<link>http://blogs.cisco.com/collaboration/decision-making-1/</link>
		<comments>http://blogs.cisco.com/collaboration/decision-making-1/#comments</comments>
		<pubDate>Mon, 07 Jan 2013 17:02:15 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Cisco IBSG Horizon Study]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[collaboration architecture]]></category>
		<category><![CDATA[decision making]]></category>
		<category><![CDATA[decision-driven collaboration]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=93750</guid>
		<description><![CDATA[Decisions have consequences. It’s a simple fact that not even my fourth grader will dispute. But if it’s so simple, [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/decision-making-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Re-Imagining Collaboration</title>
		<link>http://blogs.cisco.com/collaboration/re-imagining-collaboration/</link>
		<comments>http://blogs.cisco.com/collaboration/re-imagining-collaboration/#comments</comments>
		<pubDate>Thu, 13 Dec 2012 15:52:29 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[Mary Meeker]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[TelePresence]]></category>
		<category><![CDATA[WebEX]]></category>
		<category><![CDATA[WebEx Social]]></category>
		<category><![CDATA[Wikipedia]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=95341</guid>
		<description><![CDATA[As the ways and places we access and consume information evolve, we change how we go about daily tasks: Meeker’s re-imaginations. And somewhere along the way is what Malcom Gladwell would call “the tipping point.”What I see on the other side of that tipping point is not just a change in how we do something, but how our interactions with other people change. That, to me, is the most interesting effect: how we connect with each other, interact, share information, and collaborate toward shared outcomes.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/re-imagining-collaboration/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Closing Windows on the PC Era</title>
		<link>http://blogs.cisco.com/collaboration/closing-windows-on-the-pc-era/</link>
		<comments>http://blogs.cisco.com/collaboration/closing-windows-on-the-pc-era/#comments</comments>
		<pubDate>Tue, 11 Dec 2012 14:21:49 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[Apple iOS]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[Operating system]]></category>
		<category><![CDATA[Post-PC Era]]></category>
		<category><![CDATA[Windows]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=94594</guid>
		<description><![CDATA[In a recent internet trends presentation at Stanford, Mary Meeker, general partner at Kleiner Perkins Caufield &#38; Byers, went through the charts and graphs showing the state of the union in the world of operating systems. Today we're in the post-PC era. Android and Apple iOS have made even quicker, more vigorous operating system inroads than DOS did, thanks in large part to devices and applications.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/closing-windows-on-the-pc-era/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Workspaces for New Worlds of Collaboration</title>
		<link>http://blogs.cisco.com/collaboration/new-collab-workspaces/</link>
		<comments>http://blogs.cisco.com/collaboration/new-collab-workspaces/#comments</comments>
		<pubDate>Tue, 06 Nov 2012 14:00:12 +0000</pubDate>
		<dc:creator>Kim Austin</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[byod]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[desktop virtualization]]></category>
		<category><![CDATA[Forrester Research]]></category>
		<category><![CDATA[Millenials]]></category>
		<category><![CDATA[mobile security]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[multiple devices]]></category>
		<category><![CDATA[vdi]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=90483</guid>
		<description><![CDATA[The workspace is evolving in much the same ways employee habits are. As employees look for more flexibility in devices and where they work, enterprises are implementing mobility, collaboration, virtualization, and security solutions that align to these needs. Forrester Consulting completed an in-depth online survey about the next-generation workspace with 325 senior-level IT decision makers in the United States, Europe, and China.]]></description>
		<wfw:commentRss>http://blogs.cisco.com/collaboration/new-collab-workspaces/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
	</channel>
</rss>
