manager User-Centered Design
Smart Web Technology Group
Bill manages the user experience team for Cisco's support web site and relentlessly searches for the simplest possible solution that serves the customer's needs as well as the business'. When customers come to our site with a question, we want them to find the answer every time, as quickly as possible.
Bill has been leading user-centered design and web strategy for more than a decade at both startups and Fortune 500 companies. In 1994, he joined Knight Ridder to work on the concept of a tablet newspaper. That quickly evolved into an ambitious effort to launch more than 20 newspaper websites in 1995-96 and he applied the design framework outlined in his graduate thesis to create the original newspaper network design.Also, some personal stuff..I'm a fan of Jayhawk basketball, KC barbeque, star gazing, and hikes and bikes. I serve on the board of a couple of community organizations and carry my music library on a .5TB drive everywhere I go.