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	<title>Cisco Blog &#187; Bill Skeet</title>
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		<title>Support Site Wins Awards</title>
		<link>http://blogs.cisco.com/socialmedia/support-site-wins-awards/</link>
		<comments>http://blogs.cisco.com/socialmedia/support-site-wins-awards/#comments</comments>
		<pubDate>Sat, 12 May 2012 05:58:28 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=69005</guid>
		<description><![CDATA[The Cisco.com Support site received some good news in the past week. On May 7, Cisco was honored – for [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How do I test thee?  Let me count the ways&#8230;</title>
		<link>http://blogs.cisco.com/socialmedia/how-do-i-test-thee-let-me-count-the-ways/</link>
		<comments>http://blogs.cisco.com/socialmedia/how-do-i-test-thee-let-me-count-the-ways/#comments</comments>
		<pubDate>Wed, 02 May 2012 20:27:28 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=67841</guid>
		<description><![CDATA[The Cisco.com support site is evaluated every day by each user who uses the site. It is also tested through [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>More potent experiences come from &#8216;reductive&#8217; design</title>
		<link>http://blogs.cisco.com/socialmedia/more-potent-experiences-come-from-reductive-design/</link>
		<comments>http://blogs.cisco.com/socialmedia/more-potent-experiences-come-from-reductive-design/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 03:09:38 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=61537</guid>
		<description><![CDATA[Sometimes, to create a high-quality experience, a product just needs some time to simmer. Soups, sauces, and consommé are the result of boiling down [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Support Mega Menu goes Global</title>
		<link>http://blogs.cisco.com/socialmedia/support-mega-menu-goes-global/</link>
		<comments>http://blogs.cisco.com/socialmedia/support-mega-menu-goes-global/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 03:56:32 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=59911</guid>
		<description><![CDATA[A few weeks ago, the Support Mega Menu was updated on our 6 international support websites and 18 Latin American [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Shortcuts are good for users</title>
		<link>http://blogs.cisco.com/socialmedia/shortcuts-are-good-for-users/</link>
		<comments>http://blogs.cisco.com/socialmedia/shortcuts-are-good-for-users/#comments</comments>
		<pubDate>Mon, 19 Dec 2011 04:40:13 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=54529</guid>
		<description><![CDATA[Have you ever taken the scenic route when using a website? If you have, it probably wasn&#8217;t on purpose. The [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Measuring success for must-use tools</title>
		<link>http://blogs.cisco.com/socialmedia/measuring-success-for-must-use-tools/</link>
		<comments>http://blogs.cisco.com/socialmedia/measuring-success-for-must-use-tools/#comments</comments>
		<pubDate>Wed, 26 Oct 2011 19:52:13 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=48351</guid>
		<description><![CDATA[We have the freedom to choose most of the products and tools we use everyday, but not all of them. [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>The Secret to Success is Failure</title>
		<link>http://blogs.cisco.com/socialmedia/the-secret-to-success-is-failure/</link>
		<comments>http://blogs.cisco.com/socialmedia/the-secret-to-success-is-failure/#comments</comments>
		<pubDate>Mon, 26 Sep 2011 09:34:52 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=43320</guid>
		<description><![CDATA[The axiom, &#8220;The road to achievement runs through hardship&#8221; is well preserved in quotes such as these: &#8220;In the middle [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>All New!  The Support Home Page</title>
		<link>http://blogs.cisco.com/socialmedia/all-new-the-support-home-page/</link>
		<comments>http://blogs.cisco.com/socialmedia/all-new-the-support-home-page/#comments</comments>
		<pubDate>Mon, 27 Jun 2011 14:09:42 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=34801</guid>
		<description><![CDATA[The same research that led to the new mega-menu also led to changes on the support home page. Today, you [...]]]></description>
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		<slash:comments>6</slash:comments>
		</item>
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		<title>Mega changes for the Support &#8216;MegaMenu&#8217;</title>
		<link>http://blogs.cisco.com/socialmedia/mega-changes-for-the-support-megamenu/</link>
		<comments>http://blogs.cisco.com/socialmedia/mega-changes-for-the-support-megamenu/#comments</comments>
		<pubDate>Thu, 26 May 2011 14:04:59 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=31802</guid>
		<description><![CDATA[This past weekend, we updated our so-called &#8216;MegaMenu&#8217; for the support website.  The MegaMenu is the window that appears when [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Awards Reflect a Closer Relationship With You</title>
		<link>http://blogs.cisco.com/socialmedia/awards-reflect-a-closer-relationship-with-you/</link>
		<comments>http://blogs.cisco.com/socialmedia/awards-reflect-a-closer-relationship-with-you/#comments</comments>
		<pubDate>Mon, 16 May 2011 15:06:54 +0000</pubDate>
		<dc:creator>Bill Skeet</dc:creator>
				<category><![CDATA[Digital and Social]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=30672</guid>
		<description><![CDATA[The premise sounds simple: Listen to users intently, gather their best thinking, and change your web support experience accordingly. Often, [...]]]></description>
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		<slash:comments>0</slash:comments>
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