virtual expertise

There Won’t Be Sticky Notes at Cisco Live 2016

1 min read

My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I’d see them on the corners of a tellers’ monitor or scattered around a bankers’ desk. As much as I disliked them I was always reminded about how they served as […]

April 20, 2016

FINANCIAL SERVICES

Cisco and Fiserv: Transforming the Customer and Employee Experience

1 min read

Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer experiences to meet the demands of the future, or run the risk of impacting the bottom-line. They must also […]

March 10, 2016

FINANCIAL SERVICES

Virtualised Expertise – A True Win/Win

2 min read

How many times have you gone into your local branch to see someone about a mortgage, or a pension, or a current account and no one is available to see you right away? It happens more often that you think. And the bank often doesn’t know how much business it is losing as these initial […]

February 22, 2016

DIGITAL TRANSFORMATION

Digitization: Making it Real with Digital Solutions

4 min read

It is by now reasonably well understood that we are finding ourselves in the fourth wave of the industrial revolution, one that is characterized by the digitization of things and processes, and the subsequent transformation of business outcomes. Key technology developments that enable businesses, government, and countries to re-imagine themselves in an rapidly changing world, […]

February 11, 2016

FINANCIAL SERVICES

Join us at Cisco Live Berlin to see the Digital Bank

1 min read

There is $1.3 trillion value at stake in the financial services industry projected by 2022. Capturing this value requires embracing today’s digital disruption and the major technology transitions of mobility, collaboration, cloud, big data analytics, and security. Join...

January 25, 2016

FINANCIAL SERVICES

When Online Chat is just not enough

2 min read

I’ve been using online banking for a while now. Just the other day, I had a quick question and saw “Chat Live with a representative” so I decided try it out. As I got comfortable asking a few questions, I started to want to do more. I wanted to talk with the banker. And I’d […]