multi-party support

July 30, 2014

DATA CENTER

SIAM: the next ITIL?

2 min read

The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number of large service partners to a model of managing a larger number of smaller […]

February 24, 2014

DATA CENTER

Cloud and the Dark Side of “Easy On”

2 min read

Cloud providers justifiably tout the ease and speed in which services can be implemented, but behind the curtain a dark reality lurks. “Easy on” is a key selling feature of cloud services and for good reason. I well remember leading enterprise application implementation projects in the pre-cloud era. The initial thrill of taking on a […]