Listening

October 11, 2023

PARTNER

Cisco Black Belt Partner Listening Program: Pioneering Success through Partner Engagement

2 min read

The Cisco Black Belt Partner Listening Program is a comprehensive initiative designed to foster a deeper understanding of partner needs and preferences within the dynamic technology industry. It represents a holistic approach that recognizes the interdependent relationship between Cisco Black Belt Academy and its learners.

Data-Driven Hacks Part 4: How Can You Rely on a Diverse Listening Infrastructure?

2 min read

Listening more expansively is something you can begin today. No waiting. No deep research. Just ask yourself a few questions and begin.

Want to be heard? Be quiet.

2 min read

In a world that has become more digital and collaborative — where everyone struggles to be heard — the temptation is to shout louder. But what if a different leadership style could be more effective? What if listening rather than broadcasting could make us agile in an unpredictable world? Listening-centric leadership is a big departure […]

November 27, 2013

DIGITAL AND SOCIAL

2014 Digital and Social Media Trends Twitter Chat Recap

1 min read

Thank you to everyone that participated in the Let’s Chat! #Ciscosmt Series 2014 Digital and Social Media Trends Twitter chat. What a lively discussion and a special thanks...

October 1, 2013

DIGITAL AND SOCIAL

Social Media Measurement Twitter Chat Recap

2 min read

Can there ever be enough discussion around “social media measurement”? While I joke as part of the opening of this post, it is a topic that we’ll continue to explore in upcoming #Ciscosmt activities. And as a follow up to my recent “Decoding Social Media Measurement” post, last Thursday Charlie Treadwell, Manager, Digital and Social […]

September 24, 2013

DIGITAL AND SOCIAL

A Chapter from My Unwritten Book: Social Media Planning (Part 2)

1 min read

Last week, I shared basic enablement, intelligence, engagement and measurement practices. This week’s presentation focuses on some advanced practices in the areas of intelligence, engagement, advocacy and measurement. By no means is this list complete so please feel free to add your two cents in the Comment box below. The more we share, the more we can influence how […]

September 9, 2013

DIGITAL AND SOCIAL

Decoding Social Media Measurement

2 min read

Have you ever felt like measuring social media was like a trying to crack a secret code? Sometimes it’s difficult to figure out what data is important to measure out of all the information we are receiving. And as social media continues to become more of the way business is conducted, I’ve seen a shift […]

November 28, 2012

DIGITAL AND SOCIAL

5 Nuggets to Make Sense of the Crazy World of Social Media

2 min read

I presented at the BtoB Networking Breakfast (#BtoBNet) today and wanted to share my slides in this blog along with some food for thought based on my presentation: Not all social media participants will converse, comment or create. The Forrester social technographics ladder outlines 6 active social participation categories that also include people that are spectators […]