crm

May 9, 2019

PARTNER

Answering the Call for a Tech Overhaul

1 min read

The TIKI Corporation, one of the fastest growing and leading online retailers in Vietnam, had a good problem: a growing demand for its services. But, they faced growing pains too.

November 10, 2017

COLLABORATION

Crowdsourcing Your Contact Center Agents. Is It Coming?

2 min read

The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.

December 11, 2013

DATA CENTER

Cisco UCS helps NHL’s Minnesota Wild Skate to Where the Puck is Going

1 min read

Speed is one thing that Cisco UCS and the NHL’s Minnesota Wild franchise share in common. If you have ever been to a professional hockey game you recognized and probably came to appreciate the speed, skill, and nimbleness of the players out on the ice. For Cisco UCS, speed is an attribute inherent in what […]

September 24, 2013

DIGITAL AND SOCIAL

A Chapter from My Unwritten Book: Social Media Planning (Part 2)

1 min read

Last week, I shared basic enablement, intelligence, engagement and measurement practices. This week’s presentation focuses on some advanced practices in the areas of intelligence, engagement, advocacy and measurement. By no means is this list complete so please feel free to add your two cents in the Comment box below. The more we share, the more we can influence how […]