Internet traffic in Australia is set to grow 3-fold from 2013 to 2017 according to the latest data from Cisco’s Visual Networking Index (VNI). However, if we “look behind the curtain” there is more to this story beyond just greater bandwidth demand as both consumers and enterprises are increasingly adopting cloud-based services. This move to the cloud provides a new opportunity for traditional service providers since they can uniquely combine network infrastructure and data center capacity to deliver premium cloud services with an SLA guarantee. Australia’s leading telecommunications and information services company, Telstra, has established itself as a trusted provider of cloud services, such as collaboration and management applications, to customers. They’re achieving this with a new architectural approach that enables a next generation Internet experience combining networks, data centers and applications together while ensuring resiliency, low-latency performance, and programmability.
What do Walt Disney World, The Matrix, and Big Ben have in common? On the surface they do not share much. Each of these is special because everything that makes them tick, pun intended, are hidden from view of the consumers. We all intuitively know there is a great deal of complexity behind the scenes, but it is intentionally hidden from the users. This is the behavior consumers of cloud-based services also expect, even in the datacenter.
Today vendors are working hard to make their products and services more consumable in a nearly seamless fashion. They are accomplishing this by adding abstract control layers, open APIs with robust development kits, and enabling cross platform integrations. The recognition is that in today's virtualized datacenter and the Internet of everything no technology is an island any longer. Efforts have to be made to make interoperability a priority in order to provide the polished experience that consumers have grown to expect. The question being answered is 'Why doesn't X communicate with Y?' Read More »
Partnering with Manufacturing.net, Cisco recently hosted Part II of a webcast series on ‘The Internet of Things ’ for Manufacturing. The content was very well received as it covered some key opportunities in Manufacturing today and how IoT technologies are helping enable an industrial renaissance in many markets today. The first webcast was joined by Steelcase’s CIO, Bob Krestakos, Joe Kann from Rockwell Automation and Tony Shakib from Cisco. Meanwhile, for the second webcast, one of our key partners in the industrial space, Rockwell Automation joined us along with Harley Davidson. Moderated by Jeff Reinke, Editorial Director of Manufacturing.net, the webcast speakers included David Gutshall, Infrastructure Design Manager at Harley Davidson, Rachel Conrad, Global Business Manager at Rockwell Automation and Bryan Tantzen, Senior Director, IoT Business Unit at Cisco.
Both Part I and Part II are worthwhile, whether you want to learn more about the key areas that are ripe for the IoT opportunity or want to better understand enabling technologies or best practices. In addition, I summarize David Gutshall’s comments on the Harley Davidson deployment and other best IoT practices in my blog, “IoT in Manufacturing: Insights and Best Practices”. We hope you have time to check out these on-demand webcasts. Thanks for reading.
The We're Listening Blog Series: Sharing Customer Experience Best Practices at the Walker B-to-B Customer Experience Summit
This month, I’m excited to welcome a very special guest author to the We’re Listening blog series. Joe Pinto is Senior Vice President of Cisco’s Technical Services group, with responsibility for a wide array of programs that support customer experience excellence at Cisco, including technical assistance, onsite and spare part logistics, certifications including CCIE, and technical support resources. Throughout his nearly 24 years at Cisco, Joe has championed the customer experience in all aspects of Cisco’s business. He also initiated and continues to sponsor an Ease of Doing Business (EoDB) program within Cisco, with a cross-functional group that is dedicated to improving the end-to-end customer and partner experience.
Joe recently gave a great keynote address at the Walker B-to-B Customer Experience Summit that talked about how companies can improve EoDB for their customers and partners – I’ve asked him to share some of those thoughts here, as well as his overall takeaways from the conference. Read on, and don’t forget to comment with your thoughts and questions for Joe.
By Guest Contributor Joe Pinto
Last month, I delivered the keynote at the Walker B-to-B Customer Experience Summit. At the event, Walker announced the findings from their latest case study The Value of Making it Easy. Given this focus, it was a great opportunity to share Cisco’s approach to improving Ease of Doing Business (EoDB) in the customer and partner experience. Read More »
I joined Cisco five years ago as a contractor. And I've proudly been part of the Cisco on Cisco team for the past 2 years. This was my first Cisco Live and my first time delivering a Cisco on Cisco session at an event. Read More »