Governments around the world understand the importance of a national ICT infrastructure and the role it can play in the economic and social development of a country.
However, there is a significant industry trend called Big Data that, I believe, presents a major opportunity for governments to deliver more targeted services to citizens and businesses.
Three key aspects of Big Data are already impacting governments around the world:
Volume: Each interaction with a government entity creates digital records, network traffic, and storage requirements. The compound annual growth rates of global consumer and business data are expected to climb by 36 percent and 22 percent, respectively, between 2010 and 2015.
Velocity: Data is being collected at greater and greater speeds. One example of the new velocity of data is the U.K. government’s transition to real-time tax reporting, where employers submit earnings and taxation information on a monthly rather than annual basis.
Variety: In addition to traditional documents and forms, governments now must deal with torrents of less-structured data such as video from public safety and security systems, along with social media feedback. The multiple channels through which people now interact with government have also created a challenge.
It is not the data itself that creates innovative opportunities for governments, but the potential for analytics and insight around this vast array of information across many formats. Big Data could enable governments to shorten the daily commute for citizens by developing predictive analytics on traffic flows and actual traffic data affecting traffic signaling in real time. Or perhaps governments could help with rapid identification and control of disease outbreaks—from flu, to infectious diseases, to food contaminants.
One example is an online application from a geospatial mapping company that applied trend analysis to help responders to Australia’s recent floods maximize the relevance of social media reporting. This web app shows how crowdsourced social intelligence provided by Ushahidi enables emergency social data to be integrated into crisis response in a meaningful way. The Australian flooding web app includes the ability to toggle layers from OpenStreetMap, satellite imagery, topography, and filter by time or report type. By adding structured social data, the web app provides valuable situational awareness that goes beyond standard reporting, including the locations of property damage, affected roads, hazards, evacuations, and power outages.
Ultimately, a better understanding of the way in which public services are consumed, mapped to population/demographic data, can enable a much more efficient service delivery ecosystem that reduces waste.
Perhaps the “killer app” for a government cloud is enabling a Big Data revolution. By its very nature, the computational and storage demands of most Big Data applications are volatile and therefore well suited to a cloud infrastructure, enabling multiple government departments to share a single scalable platform for analytics. Furthermore, it is essential to bring data together in a common format and a single view to unleash the maximum potential; a government cloud can fulfill the role of a “data federation” for the public sector. Finally the issue of trust can be managed through the creation of a secure private cloud infrastructure.
While a Big Data vision may seem a challenging stretch for some, the reality is that there already are isolated examples of governments bringing together data from multiple sources to make policy decisions. However, the “siloed” nature of these solutions makes them more expensive to build and challenging to maintain. As a result, governments now have an ideal opportunity to put Big Data at the heart of their discussions on government cloud.
Stay tuned to view upcoming installations of the Cloud for Local Government blog series or click here to register and reserve your copy of the complete compilation of the blog series, including this blog as well as a variety of cloud resources, which will be available in May.
Cisco attended the Next Generation Insurance Summit (March 11-13) in Newport Beach, CA and the Best Practices in Retail Financial Services Symposium (March 13-15) in Carlsbad, CA. Some of the top minds in the financial services industry were in attendance and it was great to see these leaders deliver ideas and solutions for how to further the customer experience for both industries as well as the agent experience in insurance. Both conferences focused on reducing the amount of time it takes to adopt new technology and innovative ideas for competitive advantage, a current problem many financial institutions are going through.
At the Next Generation Insurance Summit, Cisco’s Michael Cantwell, Financial Services Solutions Architect, delivered a keynote on building a customer centric distribution network and how the expectations of today’s insurance customer has of their insurance institution/agent. He stated that from the end customer’s point of view everything is getting more integrated and simplified, but that insurers have yet to create that agent or customer omnichannel capability that allows for communication channel choice as well as fluid switching during an interaction to answer questions or assist in self-directed channels. Michael also touched on how enabling insurers with new tools and technologies, including sales force automation and mobile devices, will be key to fulfilling overarching business goals of improving sales interactions through traditional channels and, therefore, driving revenue.
Attendees showed immediate interest when Michael spoke about the best methods for line of business executives to work with their IT executives and vice versa. The success of customer retention rates among insurers who have incorporated Cisco solutions to improve customer-centricity was also of special interest to attendees. Read More »
Yesterday Cisco released the results of a global survey of 1,800 IT professionals across 18 countries and a broad range of industries: the Cisco® Connected World Technology Report (CCWTR). The survey explored their views on the potential and challenges of Big Data and beyond. The survey found that we are still in the early stages of Big Data adoption, and many IT managers feel they are not yet realizing strategic value from their data. You can view some of the top survey results here:
Cisco is also very interested in exploring the possibilities of Data in Motion – the practical uses of data that is often most valuable when interacting in real time. This data is generated by sources such as devices, sensors and video. You can view Cisco’s vision of Data in Motion here:
I’ve been somewhat amused by Brocade’s recent “Gen 5″ Fibre Channel campaign. After all, the idea that “we’re going to simply call 16G Fibre Channel something other than 16G Fibre Channel and pretend that people will not figure out that it’s really just 16G Fibre Channel” is, well, amusing!
Successful IT managers today and in the future need to quickly adapt to changing business strategies. But how does IT increase efficiency, support more applications and provide additional services with flat or decreasing IT budgets?
In my previous blog, I discussed how Cisco, EMC, NetApp, and VCE introduced converged infrastructures to increase IT efficiency and significantly reduce data center costs. I also addressed the breakdown of IT time and resources between management and maintenance (75 percent) and value-add services (25 percent). So how does IT flip that ratio and spend more time on innovation and less on routine administration?
Watch our new video to learn how Cisco Cloupia—through automated, comprehensive management of converged infrastructure solutions based on Cisco UCS and Nexus—empowers IT to better align quickly with business strategy. By doing so, the software helps drive a positive shift in that 75:25 ratio, providing infrastructure administrators with greater agility and flexibility.
There are a number of converged infrastructure management solutions, but Cisco Cloupia is unique in the industry by delivering:
In less than 4 hours, you can be experiencing the benefits of automated converged infrastructure management with Cisco Cloupia. The solution installs in less than 1 hour without any service engagement. (In one of our labs at Cisco, the solution was installed in 15 minutes.) Following installation and 2-3 hours of training, conducted by our partners, you can be experiencing all the benefits of the software.
Cisco Cloupia is the only solution on the market today that manages the leading converged infrastructures from Cisco, EMC, NetApp, and VCE from the same management console. Today’s data centers are heterogeneous, and management tools need to accommodate multiple vendor solutions. Cisco Cloupia enables you to choose the best converged infrastructure solution to meet your business requirements.
•Single pane of glass
Using one tool that manages both physical and virtual compute, network, storage, and virtualization reduces complexity and training time for your staff, helping drive that shift in the 75:25 ratio towards innovation.
Cisco Cloupia’s unique model-based orchestration enables IT teams to build and execute repeatable physical and virtual infrastructure workflows without complex custom scripts and expensive system integration engagements.
•Greater IT Management and Control
Cisco Cloupia can manage multi-tenant or secure multi-tenant environments, permitting virtualized and non-virtualized workloads to securely run side-by-side while their associated resources remain independent.
As data centers seek to innovate and meet changing business requirements, they need automation and management to ensure that they experience the full potential of their converged infrastructure. These are just some of the ways that Cisco Cloupia can help. To learn more, go here.