Today we wrap up our three part introduction of Cisco’s new hybrid cloud infrastructure, Nexus 1000V InterCloud. In Part 1, we provided an overview of the architecture and the components that make up Nexus 1000V InterCloud. In Part 2, we looked a bit more closely into the single pane management of the cloud network and resources across the on-premises private cloud and the cloud service provider. In Part 3, we’ll answer some of the most frequently asked questions we’ve been getting from customers, analysts and the press in the early stages of this announcement.
Q: What is Nexus 1000V InterCloud? What part of the hybrid cloud infrastructure does it comprise? Is it software, hardware, some combination of both? Is it a switch, a server or an application?
A: Nexus 1000V InterCloud is a set of software components that run as virtual machines on a variety of servers. It forms the infrastructure that extendss your existing on-premises virtual network and virtual services to cloud providers in a seamless and secure manner. It provides all the infrastructure and protocols to support VM migration from the data center to the cloud provider. Effectively, Nexus 1000V InterCloud (with VNMC InterCloud management software) creates a secure, on-demand layer-2 virtual private cloud (VPC).
Good news: Customers are becoming people in 2013. It’s prediction season. The blog world is ripe with posts of premonitions and predictions for every horizontal, vertical, and diagonal cross-section of business, science, and life in general.
The year’s predictions for customer service have a strong focus on people and experience. Look back just two years and you’ll see a greater emphasis on the process and operational pieces of the puzzle. Then, customers were essentially the sum of their activities and accounts. Today, they’re people and need to be treated as such, especially with the power that social media affords them to share opinions, feedback, and feelings about their interactions as your customer. (Feelings? Not those! Can I even mention those in a corporate post?!)
Some common phrases pop up in this year’s predictions: experience, multichannel, social media, differentiation, personalization, collaboration.
Contact centers are moving beyond transactions to relationships. Service is becoming a competitive differentiator. Creating more interactive and collaborative customer relationships is making a difference. Customer satisfaction is about more than making sure the customer gets the product and that the product works. It’s about creating loyalty so that customer comes back and becomes your advocate.
How can collaboration technology help along the way? The following use cases provide several options and benefits: Read More »
Can 1 +1 really = 3 (or more)? Consider the opportunity presented by the thoughtful convergence of BYOD and virtual desktop technologies.
BYOD is one of the most important trends in education technology today. However, many BYOD initiatives are limited to providing personal devices with basic network connectivity via the campus Wi-Fi network. Traditional virtual desktops (VDI) are not new in education. Historically, VDI has allowed the delivery of non-persistent desktops, primarily to thin clients.
Through the Cisco Unified Workspace for Education, schools, colleges and universities can now provide next generation education workspaces that are virtual, social, mobile and collaborative. The Cisco Unified Workspace for Education integrates the Cisco BYOD and Virtualization Experience Infrastructure (VXI) Smart Solutions to provide students, faculty, and staff with the flexibility of using any device to access any information, any application, and any expertise—from anywhere.
Almost anywhere you go nowadays, you have internet access at your fingertips. With the trend of smart phones, tablets, and other personal devices taking flight, we’re just a touch away from being connected – and with that comes high expectations.
Not only are we experiencing an influx of mobile users, but these devices are being incorporated into the workspace. In order to support this influx, we need a simple, unified network that ensures the greatest experiences for employees as well as consumers.
Cisco® has a brand new resource suited specifically to help you understand and meet these expectations. It is called Cisco Mobilize, and features best practices, expert advice, and customer stories regarding the latest in creating a unified mobile workspace. Read More »