Wouldn’t it be helpful if a transportation organization or an airport could use Wi-Fi signals and Wi-Fi location services to understand and plan for passenger flow?
The new Cisco Connected Mobile Experiences solution enables airports to not only augment the passenger experience and improve patron satisfaction, but also gain from benefits of greater insights on the passengers passing through their grounds.
This year at Cisco Live in Melbourne, we were lucky enough to visit St. Vincent’s Hospital in Melbourne to get an overview of the hospital’s IT strategy and to see some of the technology in action. Simon Richardson, the CIO for St Vincent’s Health Melbourne, and his team talked us through the hospital’s three main initiatives:
Providing Anywhere, Anytime Access for Physicians with Quick Connect
St. Vincent’s is providing “Physician Mobility” to its medical staff with Quick Connect. With a quick tap of a card, medical staff have immediate access to clinical applications from 600 desktops and Computers on Wheels (COWS) throughout the hospital. Based on the Cisco Unified Computing System, Quick Connect means that multiple staff can access records at the same time across the hospital’s multiple sites. Staff only need to log on once at the start of the day and can then simply tap their card for subsequent log-ins, wherever they may be. With staff logging on to computers 50 to 60 times a day, this is a huge time savings.
At Cisco Live in Melbourne last week we hosted a customer showcase panel (see photos here) for attending press and analysts. Alongside St Andrew’s hospital, an Adelaide-based private hospital, and Relationships Australia WA, a not-for-profit which has rolled out Cisco collaboration kit, the IT Operations Manager from Country Fire Authority (CFA), Gary Phillips, discussed the roll-out of a Cisco UCS based data centre platform.
In a country where threat to property and life from bushfires is a major concern every summer, it is important that the men and women tasked to protect us are equipped with the best and most advanced technology available to them. The CFA is the state of Victoria’s dedicated rural fire brigade.
Three Reasons: More Productivity, Revenues, and Savings
How can you control the connections and user experiences—and security—of BYOD and other mobile devices that access your business network? Maybe you or your IT staff have the expertise and time to do-it-yourself (DIY). Or, maybe not.
In my last blog,I outlined the benefits of mobility technologies and the hot bring-your-own-device (BYOD) trend that is shaping the future of how business is done. When you consider the amazing things that happen when we connect people, process, data, and things, it’s no surprise to see the demand accelerating from employees, business leaders, and customers for mobile device connectivity.
So, how do you take care of it all—including security? Is DIY really the answer? The devil is in the details.
In this blog, I’ll give you two real-life examples of an alternative to DIY that has a high value proposition: engaging expert IT services for planning, building, and managing mobility—and quickly getting full ROI.
Example #1: Higher productivity, lower OpEx: A small business wanted to trim the large operating expense (OpEx) for its office space in the city by getting employees to work remotely. But the business also wanted to preserve its data security and employees’ feeling of working collaboratively. It decided to engage TekScape, a Cisco Premier Certified Partner, to come up with a solution.
TekScape specializes in “landscape technology”, its term for technology that facilitates more mobile and productive working environments. TekScape delivers and manages advanced IT solutions to help businesses increase employee productivity and reduce operating expenses. Its services include tailored design, implementation, and support of network integration, data center, unified collaboration, and mobility.
TekScape provided the 30-employee business with design and implementation services, as well as an ongoing managed service. The technology solution included Cisco collaboration and security products, and hosted communications services for mobile device apps and Cisco SMARTnet technical support service. To enhance the support, Cisco SMARTnet gives customers direct access to Cisco experts and online resources that can quickly resolve problems, lessen risk by detecting security issues, and keep customers’ IT staff up to date on technology advances and security threats. Solutions like this one position small businesses competitively for current and future mobility opportunities.
Following are the quantitative results:
Over 75 percent of the employees moved out of the office and now work from home or the site of their choice, using BYOD.
Their productivity immediately increased by 10 to 15 percent, due to less commuting, more flexible work hours, and the greater efficiency of participating in meetings in a videoconference format
The annual OpEx for office space shrank by more than $125,000
The business realized full ROI from its mobility products and services in less than a year
Example #2: Revenue and business continuity: A 200-employee business that provides medical records services had an ongoing contract with TekScape to monitor the performance of its network. The network equipment included a Cisco Unified Communications Manager platform and IP phones, and Cisco Compatible Extensions (CCX)for client devices.
When Hurricane Sandy hit the business’s building on a Monday, 30 feet of water flooded two floors beneath the business. All power, Internet, and phone services for the building were knocked out.
Early the next morning,TekScape engineers wearing water boots showed up at the customer’s business, ready to help it resume operations. They quickly assessed that the utilities’ restoration of power and communications services to the building would take days (if not weeks), a delay the business could not endure due to client contracts and compliance requirements.
So TekScape devised an interim BYOD communications network solution, using the customers’ existing network equipment. TekScape engineers carried the communications platform to a co-location center, where they configured it for remote contact center agents, softphones, point-to-point video, and Cisco Jabber. The 200 employees quickly resumed work from locations all over the city, using their tablets, laptops, PCs, and smartphones to connect securely via VPNs.
It turned out that full restoration of operations at the site of the business’s building took two months, a delay that would have cost the customer $5 million in lost revenues.
The quantitative results: In less than a day, the customer realized full ROI from TekScape’s mobility services. And without them, the customer said, it would have gone out of business.
How could your business use expert mobility services to increase its productivity, revenues, or savings on operating expenses? The ROI from engaging expert IT services for planning, building, and managing mobility can be big and fast.
At NRF 2013, Rajesh Mani, Business Development Manager for Customer Business Transformation within Cisco’s Collaboration Technology Group, demonstrated how MicroStrategy Business Intelligence integrated with Cisco Jabber can transform the retail business process.
MicroStrategy enables retailers to have a 360-degree snapshot of their store operations, including store vitals, employee and customer information, inventory, and current promotions. The addition of Cisco Jabber into the application drives actionable business intelligence to facilitate tight-knit collaboration between the stores, district sales, and corporate business functions – which, in-turn, will result in faster and more insightful decision-making.
Watch the video below to see our demonstration of Cisco Jabber and MicroStrategy Business Intelligence at NRF 2013.
More videos of our NRF 2013 demonstrations, Big Ideas Sessions, and press event are available at www.cisco.com/go/nrf.