In my experience helping customers implement video solutions, their goals are usually to increase efficiencies, reduce expenses and even generate new lines of business. Cisco Collaboration Change Management Services (CCMS) helps customers accelerate adoption of collaboration solutions to achieve your targeted business goals. CCMS has a global team of experts in change management, communications, training, governance, marketing, operational processes and adoption analytics ready to help. View this video to learn how one company realized the full benefits of their video solution.
Overall, our team has noticed there are 5 common traits among successful customers:
- An organization’s strategic objectives drive how, where, and why video is used
Customer A’s strategic objective was to aggressively expand in emerging markets over the next 3 years. This strategy was widely communicated and cascaded into operational goals throughout the company. Significant investments were made to increase the size and quality of the sales teams in the Brazil and China sales offices. Additionally, the customer purchased Cisco TelePresence video units for these offices to accelerate growth. The ‘boardroom ROI’ for this investment would be realized by achieving the expansion goals in Brazil and China.
- A business unit sponsor leads the deployment (not IT), communicates their vision, and sets expectations about how video will make a difference. Read More »
Tags: ccms, change management, Cisco, collaboration, Collaboration Services, TelePresence, video
Montpellier, France this week hosted the 35th edition of the DigiWorld Summit whose overall theme was “The digital gold mines”.
The event focused on digital innovation, especially its ability to create value with the emergence of new business models, and Cisco is a key member of the Digiworld Institute. Read More »
Tags: #DWS13, business model, Cisco, cmx, Connected, data, digital, digiworld, digiworld institute, digiworld summit, mobile, mobility, wi-fi, wifi, wireless
To read the first part of the Network Matters blog series that focuses on how IT leaders can rely on a network to simplify the process of onboarding new mobile technology, click here. To read the second part of the series that discusses how an architectural approach to mobility is essential for the Future of Mobility, click here.
The ultimate goal of business mobility is to drive better productivity, heightened customer experience, and achieve a harmonious work/life balance.
As we’ve discussed over the course of this Network Matters blog series, businesses can support and shape further adoption of this key technology and capture its full benefits by implementing the right network solutions.
It’s also important to discuss how business mobility represents an opportunity for service providers (SPs). I’m going to address three of them:
- Consumerization of IT to offer cloud-delivered mobility services at lower cost-to-serve, as well as service delivery reinvention
- New emerging and monetizable business models to support consumer desire for unique service offerings
- Consolidation of the business mobility market to provide a more integrated, end-to-end value proposition
Service providers can deepen their enterprise customer relationships by addressing pain points and meeting new enterprise mobility challenges. According to a recent Cisco whitepaper, here are some ways SPs can embrace new mobile opportunities by focusing on comprehensive network solutions.
Read More »
Tags: Cisco, cloud, future of mobility, infrastructure, mobile, mobile device, mobility, network, Service Provider, unified communications, wireless
The most wonderful time of year is upon us. With the holidays just around the corner, many will be crossing off wish lists by shopping via their laptop, tablet or smartphone. Last year I was one of those that waited until the last minute to shop for the holidays and by the time I arrived at the mall, there was virtually nothing left to buy for my nieces! I had to fight for a parking spot and was exhausted after the first half hour!
A recent prediction from e-Marketer states that online and mobile spending will increase about 15.1% year over year this November and December, showing just how quickly the Internet of Everything is enabling more e-commerce spending than ever before.
With this increase in anytime, anywhere online shopping, how are delivery companies meeting this influx in demand? How are they ensuring on-time deliveries? How are they lowering operating costs and expanding reach? Over the next few months – and coincidentally during the busiest shopping time of the year – I’ll be discussing how advances in cloud and mobility are propelling the Internet of Everything and transforming the shipping industry. And this change is starting with the customer.
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Tags: Cisco, cloud, Internet of Everything, internet of things, IoE, IoT, mobility, retail
The road to the connected factory was made easier today by the announcement of new features which will be highlighted in two new design guides for industrial networks. The design guides help manufacturers deploy an industrial network that pulls best practices from operational technology (OT) and IT.
Many manufacturers are looking to gain the business benefits of a connected factory. A connected factory gives the business more access to real-time information on factory operations, inventory, supply chains, the machines on their production lines, and more, so that manufacturers can better manage their businesses. By converging industrial and enterprise networks, manufacturers can advance their business agility and build a gateway to the Internet of Everything. Many manufacturers have been challenged by the task of connecting these industrial factories, so Cisco, together with industrial partners like Rockwell Automation, are enhancing these design guides to ease the convergence process.
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Tags: Cisco Connected Factory, Industrial Automation, Manufacturing, Rockwell Automation