If you are deploying or managing video and collaboration applications, you might have realized that providing good quality experience for users can quickly become complex and costly as you deploy so many different applications and endpoints from different vendors at the same time in the same infrastructure.
The figure below compares voice and video applications. As you can see, the characteristics of voice applications are very consistent when compared with the different video applications. Different video applications have different bandwidth requirements; traffic is bursty, unpredictable and highly compressed and often available in a variety of form factors from different vendors.
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Tags: business video, collaboration, enterprise networks, medianet, rich media applications, video
One way to look at the Internet of Everything (IoE) is that it’s about opportunity — and that the scope of that opportunity is astounding.
Cisco’s analysis holds that there’s about $14.4 trillion of economic value at stake as we unlock the potential of smart network connections to create new capabilities, provide richer experiences and spur unprecedented productivity for businesses, people and countries throughout the world. But we’re only beginning to explore how IoE is going to shape the business discussions, customer purchasing decisions and solution provider conversations of tomorrow.
One question that’s coming up more often from partners is this one: “What does the Internet of Everything really mean to me?” Read More »
Tags: carlos dominguez, Cisco, Internet of Everything, IoE, Marketing Velocity, partner
Some might argue that retail banking is known more for its inconveniences than its convenience. As an example, the common term ‘banker’s hours’ is synonymous with “being open for the shortest and most inconvenient amount of time”. Despite that legacy, retail banks have made a concerted effort and real progress to extend services through various delivery channels to improve the retail banking customer experience.
Banks may have closed the customer service gap with other industries, but like other industries, must stay ahead of the consumer to deliver an experience that provides profitable value and differentiation. According to a recent report, what most customers want from their banks is greater access and more personalized experiences (in the form of advice, products, and services).
It’s not a surprising conclusion especially to the banking industry which has adapted a retail industry term -- omnichannel -- to describe the needed capabilities to deliver a consistent customer experience across all channels.
The Cisco Connected Customer Experience Report for Retail Banking -- a global survey of consumers and bank professionals conducted in early 2013 -- highlights the opportunities and the challenges that banking institutions face in meeting current and future customer expectations. Globally, consumers ranked Read More »
Tags: branch, Cisco, customer, customerexperience, delivery channel, Financial Services, omnichannel, personalized service, retail banking
“Art and science have their meeting point in method.”
Earl Edward George Bulwer-Lytton
Tracking IT ROI has always been equal parts art and science, but lately it’s becoming even more complicated as organizations deal with technology transitions such as cloud and mobility. How do we know? Because Cisco recently asked hundreds of IT Managers in companies of all sizes how their businesses track ROI.
More specifically, we asked Network Managers, Data Center Managers, Server and Storage Managers, and other IT professionals how and if ROI was tracked for their groups. Answers varied widely, as you’d expect, but several point did become clear: Read More »
Tags: Cloud ROI, interop, Mobility ROI, Network Manager, NOC
On April 10th I had the privilege to deliver, via TelePresence, the keynote address for the Swiss eLearning Conference 2013 (SeLC) in Zurich. Aimed at the Swiss professional learning community, the event was themed “Educate Your Customer” with a focus on e-learning, online training and augmented reality. I enjoy engaging with forward-thinking educators who share my passion for creating new paths to learning.
In my keynote, I described Learning@Cisco’s innovative approach to creating the next generation of IT talent. The fact is that the industry is experiencing an IT networking skills gap at the very same time the world is approaching the Internet of Everything and the prospect of 50 billion connected devices by the year 2020.
To help bridge this divide, Cisco has pioneered the use of virtual classrooms, social networking, games, and other resources to democratize learning via our social learning network. We bring together groups and individuals across the globe to learn from each other about IT networking in ways that augment traditional classrooms. Our goal is to remove barriers to learning and assist our partners and customers with developing the right networking talent to run their businesses.
To learn more, please watch the full presentation here, view the slide deck I shared during the conference, or visit the Cisco Learning Network.
Tags: Distance Education, elearning, Internet of Everything, Jeanne Dunn, Learning@Cisco, SELC