This morning at Interop Las Vegas Cisco SVP/GM Rob Soderbery introduced the crowd to his vision for the Cisco ONE Architecture, played some hoops with NBA All Star @kyrieirving, and introduced the new Cisco Global IT Impact Survey.The Cisco Global IT Impact Survey was taken by more than 1,300 IT decision makers in 13 countries, and was commissioned to measure the impact of IT professionals on the decisions that shape their businesses. It also delved in to how those IT professionals viewed some of the big trends the industry is facing – SDN, IoT, BYOD, etc. – while also measuring the relevance of the network itself to businesses. Read More »
A year ago, Manchester City captured its first English Premier League (EPL) title in 44 years with one of the most incredible comebacks ever seen in the history of the sport – scoring two goals in stoppage time, the last in the waning moments of the game.
Take a look at this video, which replays that final incredible goal from multiple angles, and embrace the bedlam, unbridled passion, emotion and joy that unfolded in the stands, on the field, and everywhere in Etihad Stadium.
Now imagine if every fan could watch a replay, from multiple camera angles, on their mobile device, to relive a special moment like this goal time and time again. That will be a reality next season, thanks to O2 and Cisco working with Man City to implement Cisco Connected Stadium Wi-Fi and StadiumVision Mobile. Blues fans will be the first in the EPL to have a more immersive, connected, visual, and engaged experience that places them at the center of the action, no matter where they are in the venue.
It’s another first for Cisco, building on recent wins such as Bayer Leverkusen, the first team in the German Bundesliga, and the Seibu Dome, home of the Seibu Lions Japanese Baseball League team. Add in facilities who implemented our solutions for recent major events, like the Mercedes-Benz Superdome (Super Bowl), and the Georgia Dome (NCAA Final Four), and we’re proud to be at the epicenter of helping our customers and partners deliver an unparalleled experience for fans.
Sure, there are many events and conferences going on this week, but stick a reminder on your calendar to watch this week’s episode of Engineers Unplugged. Ed Saipetch (@edsai) of Speaking in Tech and other fames and Andre Leibovici (@andreleibovici) of VMware talk about the evolution of BYOD (Bring Your Own Device), VDI, EUC, and the changes brought about by new devices.
Bringing the 1970s office to you, unicorn style.
Welcome to Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:
What have been your challenges (IT or client side) as we move into the world of mobile employment and endlessly proliferating devices and apps? Post a comment here, or join the discussion on Twitter, #EngineersUnplugged.
This BizTech video is a first in a new series where I am hoping to find a middle ground that is certainly more business oriented than TechWiseTV but not so distant and high level that we can’t be specific.
Storywise – these can be a challenge. Coming up with good visuals in a story like this is more difficult I think because you need both time and budget to cover these subjects well.
Before I share some of the production stuff I enjoy talkng about – let me set up the content…let you watch it, then read on if interested in the other stuff.
The subject for this one was cross-departmental with underlying technologies from both Cisco Collaboration and Borderless teams. Virtualized Workspaces , a very specific term to denote something beyond (but certainly including VDI) is covered with Laura and her guest Phil Serburne. Jaishree brought in Neil Anderson to talk strategy around mobility…an area of incredible impact these days. We also secured Kenneth Daniels from Samsung to talk about SAFE: Secure Architecture for Enterprise . We finish out with an intro level voice over for Cisco Remote Expert
Our first step here was using co-hosts Jaishree Subramania and Laura Powers. Both great Cisco managers in thier own areas (and frequent hosts for topics on TechWiseTV). But we also stretched with a few metaphors during the transitions.
Part of this becomes an excuse whenever I can to practice my weak skills in walking and talking to a camera…(not as easy as one would think), but also, again, just to try and keep the pacing up a bit. We were shooting the Samsung interview in Richardson, TX. We had to scramble and capture that interview at the Cisco campus since we did not have a room at Samsung reserved. No worries…we shot that inside one of our conference rooms (not easy to make look interesting…but Director Steve Ewertz did his normally creative touch and made it great). We then shot my standups outside the Samsung building to make it look like we had been there. This was all authorized..but its funny how quickly security always shows up. I could only flub my lines so many times with pressure increasting from the building security guys…we pressed on…but if you look closely, you can see we are about to get approached for the last time…
One other bit of ‘behind the scenes’ I think was interesting. This same shot, if you watch it in the video, was done on a slider. These are great little additions to your camera gear for video as they can give you that cinematic movement IF you set it up correctly. Good slider shots require foreground objects or you can’t see the move. Once again, Director Steve to the rescue…if you look at the beginning of that shot…
The cameras movement is only apparent due to that green leafy branch at the start. Reality is – Steve picked that up off the ground and held it in frame just so we could see some foreground motion and sell the shot. I love that stuff…it dawned on me that he could have kept the camera still and just pulled the branch over and we would have THOUGHT the camera was moving. So keep that in mind if you need a slider shot for you next video and you don’t have a slider!
Hope you enjoy this first BizTech. We are working on a few others that we will to bring to you soon.
Let me know what you think in the comments.
Reach out on Twitter: @robbboyd
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Cisco’s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and observations on key trends in the Financial Services industry. The opinions expressed in these posts are those of our welcomed guests and may not reflect the opinions of Cisco.
Jerry Silva, Principal at PG Silva Consulting, is a 25 year industry veteran and thought leader in retail banking. He recently had the opportunity to discuss what comprises a high quality customer experience with Kelly McSwain-Campbell, Customer Experience Director at US Bank. In this role, Kelly is responsible for working across the enterprise with all lines of business and channels to help ensure teams deliver a differentiated customer experience that builds stronger and deeper relationships.
Delighting the Customer: Simple Works
As a banker and technologist, I’ve spent a lot of time dealing with systems that manage customer self-service channels like the ATMs and online banking, or with the systems that bank staff uses to interact with the customer. As a consumer of banking services myself, I’ve always been interested in the people side of services delivery and how banks can deliver quality experiences at the branch and the attended contact center.
I recently had a chat with Kelly McSwain-Campbell, SVP and Customer Experience Director at Minneapolis-based US Bancorp, and asked her for some insight into today’s challenges and how she manages to delight the customer in spite of the increasing complexity of the banking environment. Organizational and technology complexity sometimes work to hinder our ability to provide an excellent customer experience and we as bankers sometimes find ourselves even more distant from our customers.
But during my discussion with Ms. McSwain-Campbell, she made it clear that given the challenges with managing customer expectations across the multiple delivery channels, she is focusing on simple but effective ways to stay connected with customers at each point of interaction. We spoke about three areas that can ensure customers continue to enjoy the best banking experience possible. Read More »