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IT Transformation & Innovation Result in Operational Efficiencies & Better Customer Service

It is no small task to enforce change within a well established industry and organization, but it’s not impossible. At Louisville Gas and Electric and Kentucky Utilities’ (LG&E and KU) -- where operations were inefficient and obsolete -- change was needed. With no easy way to obtain data, employees were conducting a lot of time consuming manual paperwork. In addition, disparate systems in which the data lived presented further complications. That is no way to stay competitive in the digital age.

On a quest for change

LG&E and KU deployed Cisco® Unified Computing System™ (UCS), based on Intel® Xeon® processors. Using the Cisco UCS® in conjunction with business intelligence software, They found that information from all systems could be brought together, easily accessed, and efficiently reported. This, in turn, led to faster and more informed decision making.

But it didn’t end there. The company is also now utilizing (pun intended) mobility, which allows for access to the system from anywhere, at any time. Users don’t have to be on-site to obtain information that will help them complete their tasks in the field. And collaboration capabilities are proving extremely helpful in time sensitive situations, such as power outages.

No surprise here: the benefits from LG&E and KU’s IT transformation is also reflected in the customer service end of business. Their customers are now experiencing lower costs and higher satisfaction.

Regardless of industry, the lessons learned by LG&E and KU’s implementation can apply to your business as well. Engage with us and find out how.

Read more about the transformation of LG&E and KU and their journey to adopting Cisco technologies on Unleashingit.com.

Quiet Rooms: Delivering High-Intensity Collaboration Undisturbed

Did you know that 75 percent of business leaders believe in-person collaboration is critical to business success?

Designed to meet the needs of an evolving workforce, organizations are embracing more open workspaces to enable collaboration and give employees choice and flexibility of how they work.

However, while an open office environment can foster collaboration, the lack of privacy can inhibit collaboration when conversing on sensitive information or it can impact the level of concentration during a highly-intensive virtual meeting.

Enter the Quiet Room! Quiet Rooms are enclosed small rooms for individual workers that require concentration or privacy. Keeping in line with the trend of open office collaboration, equipping these rooms with technology, like Cisco personal telepresence solutions, can increase the effectiveness of employees in open workspace environments.

Roopam Jain, Industry Director of Unified Communications and Collaboration at Frost & Sullivan, recently said, “With many employees now working in more open space environments, quiet rooms incorporating Cisco TelePresence systems enable spur of the moment ‘face time’ among team members in dispersed locations without employees having to tie up a larger conference room for a video call.”

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New VP for Cisco APJC Partner Business Group

Cisco’s partners are a critical building block for capturing the opportunity and growth that Asia Pacific, Japan and Greater China (APJC) present. The Cisco Partner Organization in APJC is set to capture the next wave of market transitions with our partners, and with this in mind, I am very pleased to announce Scott Brown as the new Vice President of the APJC Partner Business Group.

In his new role, Scott will be responsible for building and evolving our Cisco partner team, both in the theatres and across the region. He will ensure the teams become business advisors to our partners and Go-to-Market (GTM) unit leaders in order to drive strategic business accounts, territory planning and coordination activities that are required to deliver product, services and Cisco Capital growth. Scott will report directly to Cisco Senior Vice President of APJC Jaime Vallés, and he will also be aligned to the Worldwide Partner Organization as a key member of my leadership team.

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Cisco Innovations You Should Really Look at for Faster Adoption of Clouds

Emarin Cisco Cloud PortfolioAmong all the Megatrends that have significant implications from an infrastructure perspective (as discussed here), the one that customers in EMEAR currently expect the most from Cisco is Clouds. Both in terms of technical guidance as well as architectural innovations.

In the Cisco Cloud approach, intelligence in the network can help ensure delivery of cloud services, provide access and services to the right users, and offer the flexibility to connect with public, hybrid, and community clouds.

As shown in the illustration to the right, three main elements must be considered to build an efficient cloud. In addition, the network needs to provide dynamic access to these resources, and the Cloud applications and services must deliver anywhere, anytime access.

With the emergence of Cloud architectures, innovation is required within the network to allow IP to gain two critical features not natively provided by IP today: IP mobility and the Virtual Private Network (VPN). Read More »

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Future of Networking: the US Ignite Application Summit

Are your local community leaders aspiring to become part of the emerging Gigabit Elite? There are few places around the globe that can say they’re already part of this shortlist of municipalities that have gained access to (or will soon) the ultimate in superfast broadband services.

Back in September of 2012, Howard Baldwin wrote an editorial entitled “Private or Public Sector: Who Should Deploy Broadband?” and I believe that was the first time that I had pondered the implications of what it might be like to have a symmetrical one-gigabit broadband internet connection at home.

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