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Step off that old, familiar path

Venturing off the beaten path may just be the only way to stay ahead of the competition.

And while IT-as-a-service and cloud computing concepts are not as precarious as once perceived, there are still a lot of unknowns as businesses and organizations set out to explore new possibilities.

Discover how industry thought leaders are paving new roads by enabling new business opportunities.

Subscribe to Unleashing IT today, or log in, for a fresh perspective and innovative approaches to business.  Hard copies of the Summer 2013 edition—produced in collaboration with Intel®—are now available in addition to the electronic PDF. And don’t hesitate to check out the newest event listings, offers, and resources on the website.

To get in touch with a Cisco representative regarding any solutions found in Unleashing IT, fill out this form or send a message to info@unleashingit.com.

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The Impact of Cloud Consumption Models

Cloud is already here—and thriving. Today, twenty-three percent of total IT spending is devoted to cloud, and the increase in cloud’s share of IT spending is expected to increase by 17 percent over the next three years. Yet as we transition into the next phase of IT evolution, Cisco and its partners will need to know how to adapt and seize opportunities in a rapidly changing ecosystem.

In our most recent “Winning in the Cloud” partner webcast, we discussed a groundbreaking new study, “Impact of Cloud on IT Consumption Models.” That study, conducted in collaboration between Cisco® Consulting Services (CCS) and Intel®, explores the forces transforming IT organizations, and determines just what skills our IT leaders and service providers will need to succeed.

The study is based on customer-focused surveys of more than 4,000 IT decision makers, from enterprise and midsized companies, spanning 18 industries and nine key economies in developed and emerging markets alike. It presents a detailed analysis of what IT organizations of the future will look like — and what their leaders need to do today to ensure their future success.

Some of the report’s key findings include: Read More »

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Mercedes Improves Customer Service Through Video

July 24, 2013 at 2:35 pm PST

Have you ever put your car in for service and it came back with a ‘door-ding’, or some other damage? Now, to be clear you probably can’t be 100% sure it didn’t happen in a car parking lot, or was it kids being too rough with there toys?  And where did that scratch come from on your newly delivered car -- was it already there? Who knows?

Well, if you were dealing with Mercedes-Benz Czech Republic (MBCR), you might find out!  Located in Prague, MBCR employs 400 people, and sells, services and supports Mercedes-Benz vehicles throughout the Czech Republic.

Mercedes Reference

Mercedes success story -- click picture to view pdf on Cisco Case Studies  Slideshare site

The subsidiary was eager to maintain its excellent standard of service. One issue that was a constant source of customer complaints was vehicle damage. Customers were sometimes wrongly accused of damaging cars when the cars had been scratched or dented in transit. Damages could  also occur in the showroom or repair center and be wrongly ascribed to customers. MBCR had an analogue camera system in place to cover these incidents, but the pictures that it produced were of poor quality. In many cases, identification of number plates and faces was not possible. Administrators also could not easily locate the footage that they needed, and recordings only stretched back two days.

After investigating various offerings, MBCR decided to select a Cisco® closed-circuit TV (CCTV) over IP solution from its trusted service partner Clarystone.  Capable of monitoring multiple sites from a single location, the security solution allows administrators to:

  • Access live video anywhere over the Internet
  • Locate specific dates, times, or incidents in video archives in seconds
  • Cost-effectively add new cameras and video storage

Exterior cameras film cars being loaded into the showrooms and record details of every number plate. If a vehicleMercedes Quote is scratched in transit, the cameras record the incident. This arrangement helps ensure that customers are not wrongly blamed for the damage. Interior cameras film the reception, showroom, and repair center areas. Any accidents or incidents involving theft or vandalism are instantly captured. Customers who leave their vehicles for servicing or repair can rest assured that they are now covered for any loss or damage.

miklemenI asked Michael Klemen -- Cisco Executive Automotive Manager in Europe (EMEAR) where video was going in the automotive industry and he said:

“New digital tactics are becoming more important to the auto industry in all areas,. As this matures the appetite for video content is growing at an insatiable rate: Show it, see it while being connected is important – digital dashboards, I-Services Kiosks, configuration & visualization from Car Design to Sales, After Sales services is what everyone builds into the value chain today !”

Read More »

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Summary: The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process

Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway.  Jim’s team recently completed changes to our Return Materials Authorization (RMA) process, and as promised, he returns to the blog to walk us through those changes, and what they will mean for your experience working with Cisco.

Read the full article: The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process.

The We’re Listening Blog Series: Learning from our Customers at Cisco Live

The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement efforts. At the center of their efforts is Cisco’s Ease of Doing Business program, which looks at all the customer and partner feedback from surveys, individual meetings and conferences to determine the biggest pain points, and then pulls in the right people from across Cisco to make change happen.

The Ease of Doing Business team recently returned from Cisco Live, where they captured valuable feedback from our customer and partner attendees. I’ve asked Steve Morrisey, who leads the program, to summarize his top moments from Cisco Live, and to give us a hint at the changes we have in the works.

smorrise By Guest Contributor Steve Morrisey

A few weeks ago, my team and I attended Cisco Live 2013 in Orlando, Florida. Cisco Live is always a valuable opportunity for us to connect with customers and partners. Whether in formal sessions, hallway conversations or via social media, you give us great insight into your experience doing business with Cisco, telling us what’s working and what we need to fix.  Read More »

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