OK, retail technologists. It’s the new year. Time for resolutions.
Grab the pencil (so you can revise, not erase) and the notepad, plug in the earbuds, and settle into your thinking chair. And take the first step in getting rid of those old bad habits.
Resolve to address those big, ugly, long-standing structural weaknesses that weigh you down like a ball and chain. Weaknesses like the non-integrated, multiple databases residing within the legacy applications. Like the oft taken-for-granted time-to-capability performance (caused by a legacy store architecture) that measures all-store roll-outs in years and gets a constant eyeroll and deep sigh from the SVP of Ops.
Resolve to look that ancient, deeply-customized application that you prop each year with more people and money squarely in the eye.
Resolve to lose weight. Heavy, power-sucking, PO-abusing CPU weight. Virtualize the data centers and start the process of removing CPUs (and all the break-fix maintenance costs) from the store. Thin is in. So is operational simplicity.
Resolve to demand value from your vendors – which, as we all know, is different from the lowest price. Demand that they help you solve specific business problems. Demand that they bring their best strategists and thinkers to the table.
Resolve to ignore all the one-off shiny technologies du jour. Easier said than done, especially with NRF around the corner, the marketing SVP sputtering that “everyone else is doing it,” and the CEO remarking that his nephew had one at Christmas. (Mobility! Smartphone apps! Tablets! Interactive kiosks! Ooooh!)
Resolve to embrace BYOD, and push it forward. Your corporate leaders of tomorrow won’t necessarily thank you. It’s just that they’ll be willing to work for you instead of the competition.
Resolve to toss out of the room any consultant or vendor sales rep who talks about “customer experience” without detailed considerations of your segment, your price point, your brand promise, and the overall customer journey by persona – all the way through service and loyalty. Resolve to ask them how many times they’ve visited your stores.
NRF, the world’s biggest retail show, is almost here! The show is being held in New York and runs from January 15th-18th. Please visit us at booth 851 to see our technology in action and speak directly with Cisco subject matter experts to discuss how Cisco’s video solutions today can capture the customer behavior tomorrow, giving you powerful ways to generate revenue, create a consistent user experience across all channels, and maximize operational efficiency. Read More »
The beach. An airport. The car. What do these places have in common? They’re all places you can hold a meeting.
As workforces become increasingly mobile, WebEx is the tool that more and more customers (and partners) use to ensure that productivity doesn’t decrease just because you’re not at the office.
And now, with a new beta version of Cisco WebEx Meetings and a free trial for partners, the possibilities are endless. By integrating all of the collaboration tools and tasks you need for your meetings, you can now host your team meetings from your car, attend a sales forecast presentation from the airport, or share slides from the beach. Having the flexibility to work with your colleagues, even when you can’t be at work, allows you to maintain productivity and collaborate more effectively.
Watch this video to see how Cisco WebEx Meetings can help you collaborate more effectively.
A convenient tool like this must come with a hefty price tag, right? Wrong! For a limited time only, Cisco WebEx Meetings beta is being offered to partners free of charge until the product becomes generally available.
Keep reading to find out how you can get Cisco WebEx Meetings beta for free and check out the great ways you can share ideas and materials before, during, and after your meeting. Read More »
The Global Certification Team is pleased to announce that UCS has been awarded a Common Criteria EAL4 certification!
We certified the Cisco UCS 5100 Series Blade Server Chassis, B-Series Blade Servers, C-Series Rack-Mount Servers, 2100 and 2200 Series Fabric Extenders, and 6100 Series Fabric Interconnects, running UCSM 1.4(1m).
More information can be found at: http://www.niap-ccevs.org/cc-scheme/st/vid10403/
“The Cisco Unified Computing System is a next-generation data center platform that unites compute, network, storage access, and virtualization into a cohesive system designed to reduce total cost of ownership (TCO) and increase business agility.”
Common Criteria is an international standard for evaluating IT product security and reliability. It is recognized by over 26 countries around the world including Australia, Canada, France, Germany, Greece, Italy, Japan, New Zealand, Spain, UK, South Korea and the United States. Many government customers around the world consider Common Criteria a mandatory requirement for purchasing network security products.
In Part 1 of the blog I wrote about video technology, part 2 on omni channel, for the third and last part of the blog series I would like to show what Las Vegas is doing in terms of selling the total consumer experience rather than just products and services.
In one sense Las Vegas has always been about selling the experience when it comes to gambling. You don’t get a tangible product for your bets (unless you win) but people gamble for the experience. As gaming is legalized in many countries as well as states, Las Vegas has adapted itself to market the Las Vegas experience beyond gaming.
While I was on vacation I visited the Stratosphere hotel and casino which is the tallest structure in Las Vegas which features casinos, restaurants and thrill rides on top. Its latest offering SkyJump (package costs including video via wrist cam and photo) allows participants to jump off the tower at the 850 ft and free fall down and land via decelerator wire. Certainly a customer experience not easily forgotten