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Catching channel hoppers to boost sales

 Using stores as showrooms for online purchases is the “new normal” for today’s tech- and Internet-savvy shoppers. So how do retailers “catch” these channel-hopping customers and “keep” them buying within their own brand?

The Cisco Internet Business Solutions Group (IBSG) believes retailers can increase sales both in stores and online by creating “mashops” that combine immersive online content with engaging in-store experiences. This idea is backed up by Cisco IBSG’s latest research, which revealed that digital content has reached a new level of influence.

Surprisingly, shoppers now prefer online sources to people when making buying decisions. Read More »

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The Iron Lady and the Glass Ceiling

Wherever you live, the chances are that you will have seen posters in your town or city of a familiar woman’s face. The sharply tailored navy blue suit, immaculately coiffed hair piled high, power pearls, and that anthracite gaze that crosses three decades and still has the power to pin you to the spot.

“The Iron Lady,” Phyllida Law’s biopic of Margaret Thatcher, hit the box offices all over the world earlier this year.  Thatcher’s pulling power, the enduring legend of the UK’s first female prime minister, is still so strong that the Iron Lady is causing queues to form at cinemas, hitting the headlines and being debated by the media all over the place.

Nicknames are inevitable, especially in public figures, and whilst they provide a handy snapshot of how an individual is perceived, they also reveal so much about stereotyped thinking and preconceptions that condition the way we think.

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Cisco Manufacturing’s social media activities for Cisco Live UK

Cisco Live UK is only a few weeks away!

Cisco Live UK will soon be held at the end of this month, from January 30th through Feb 3rd in London. Cisco Live is Cisco’s flagship event of the year for customers and partners and offers an unparalleled combination of education and training on the latest technologies and industry trends. It enables technical and field people to gain certification on Cisco products; and it gives the opportunity for all attendees to extend their professional networks by forging new connections with like-minded colleagues.

We in Cisco Manufacturing are extremely excited about our presence at Cisco Live UK, so be sure to follow us on all of our social media channels to learn more about the event and all that Cisco has to offer there!

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Cisco StyleMe: Virtual Fashion Mirror Inspires Sales Across All Age Groups

One of the key questions I get from retailers is “How can I use technology to create experiences that inspire my customers to buy more, both in the store and online?” In the Cisco Internet Business Solutions Group’s (IBSG) work with leading worldwide retailers, we uncovered what we believe is the answer—the “inspire” trigger. Specifically, inspire triggers are emotionally charged shopping experiences that make customers exclaim, “I never thought of that, let’s buy it,” or, “Wow, I want to by that now.”

From this work, Cisco IBSG developed Cisco StyleMeTM—a virtual fashion mirror that combines augmented reality with the latest mobile and networking technologies to create a fun, new, interactive way to try on clothing and accessories virtually. Cisco StyleMe lets customers visually browse a wide range of products; build outfits; receive expert recommendations; capture images of what they look like to share with friends and family; create a digital wardrobe of items in which they’re interested; and buy their selections in the store or online.

Customer testing shows that Cisco StyleMe is a hit with all types of consumers, but especially with a group that surprised us—shoppers over 50 years of age. The older generation clearly sees the benefits of easily trying on new outfits and getting expert advice, which far outweighs any apprehensions they might have about using the technology.

For retailers, Cisco StyleMe has the potential to 1) grow cross-channel sales by giving customers access to an extended range of inventory and enabling them to buy in-store and online; 2) strengthen customer loyalty by creating differentiated in-store experiences and enabling follow-up with customers after their store visit; and (3) increase conversion rates by allowing customers to receive relevant recommendations and interact with friends and family who influence their buying decisions.

Given the success of Cisco StyleMe, we believe creating rich, digital, cross-channel experiences in the store represents a powerful new way to inspire customers to buy. To get started, ensure your technology infrastructure is up to the task of supporting interactive rich-media experiences. By starting now to ensure your technology infrastructure is up to date, you’ll be in a strong position to capture more sales from customers both online and in your stores.

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How Are Large Enterprises Utilizing Collaboration in the Cloud?

Today, we ‘re featuring a guest post from Brian Blatnik, a senior manager within Cisco’s Collaboration Technology Group:

In the month since our CloudVerse announcement the notion of a world of many clouds – public, private, and hybrid – has resonated with our customers, partners, and industry analysts. I’d like to share some perspective on how those types of clouds address different customers in the collaboration cloud services market. Since last month’s announcement highlighted our private cloud model in that market, Hosted Collaboration Solution for Large Enterprises, I’ll focus on that model. As a reminder, the Cisco Hosted Collaboration Solution gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. The solution is designed to be run from partner data centers.

I’m often asked, “Haven’t enterprise voice and other UC services always been delivered from what we now call a private cloud?” It’s true that IP PBXs and other UC servers, like their PBX predecessors, provide services to users from a remote room or facility via a network. But there are two ways in which today’s cloud service delivery differs. First, there is the efficiency of pooling computing, network, and storage resources across multiple locations and services. Second, the services can be delivered in an on-demand fashion with elastic scaling.

The financial and strategic benefits deriving from these two factors are leading many businesses to consider consuming collaboration services in a utility model from Cisco’s partners in the Hosted Collaboration Solution (HCS). But the same drivers can result in substantial benefits to businesses that aren’t looking for services from a third party’s public cloud. Read More »

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