A few days before Mobile World Congress, the world’s elite Formula 1 teams tested their cars and skills at the Circuit de Catalunya in Barcelona. F-1 racing is a thrilling blend of courage, precision, technology, and teamwork: the same things service providers use to compete in the race to deploy seamless, profitable mobility services.
This year was my first time at Mobile World Congress, and I got a rush from it as if I were driving an F-1. Cisco CEO John Chambers set the pace for the event, saying, “We are now entering the post-macrocell era, where small cells also will play a critical role in delivering the next generation mobile Internet.”
As part of this shift, Cisco extends its M.O.VE reference architecture for service provider mobility with two major announcements at the show. We announced the industry’s first standards-based small cell solution, providing coverage and capacity solutions built off Wi-Fi and Femto technologies. Read More »
Tags: Hotspot, mobile, mobile world congress, mobility, mwc, Service Provider, small cell, vni, WBA, wi-fi, wifi, wireless broadband alliance
Cisco’s contact center business is on a roll, as companies of all types and sizes embrace Customer Collaboration at an ever-increasing rate to forge deeper, more proactive relationships with their clients.
Today’s press release showcases three such companies-- CareCore National, Skowhegan Savings Bank, and AAA of Western and Central New York--who, although very different, are all transforming and growing their business with Customer Collaboration.
These companies highlight the widespread applicability and benefits of Customer Collaboration, which combines proven, traditional contact center technology with the power of social media, video, web 2.0 agent workspaces, and network-based recording to allow businesses to closely interact with customers in ways that were never before possible.
Each of these companies is different, with its own unique requirements for interacting with customers. But Customer Collaboration from Cisco offers something for all of them—a way for Skowhegan Savings Bank to connect with existing and prospective clients via Cisco SocialMiner and Cisco Unified Contact Center Express, a platform including Cisco Unified Contact Center Enterprise and Cisco MediaSense for CareCore National to deliver a better support experience for its physician clients, and an integration of Cisco Unified Contact Center Enterprise with workforce and quality management solutions for AAA of Western and Central New York to connect more efficiently with its growing customer base.
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Tags: Cisco, contact center, customer collaboration, social media, Social Miner
By Steven Shepard, Contributing Columnist
By anyone’s estimation, 1891 was an eventful year. It saw the birth of a plethora of people who would go on to change the world: David Sarnoff, who would lead the invention of video. Earl Warren, who would sit on the US Supreme Court as its Chief Justice. Erwin Rommel, who would (albeit reluctantly) lead the Axis powers in North Africa during World War II. Fanny Brice, singing comedienne. Henry Miller, author. And Sergey Prokofiev, composer of extraordinary music.
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Tags: inventor, telecommunications network, telephone network, voice communications
I like the command line, I’ll admit it, it’s old-school but l am old-school. Clicking around a graphical interface is all well and good but if you want to get something done the command line is the way to do it. My high school years, college years and early career were a variety of Unix flavors, VMS, DOS, CP/M with an assortment of editors, programming languages and shells.
What I love is when a graphical interface can be managed via a command line. This way I know that I can use all my favorite tools (old and new) to get done what needs to be done. What needs to get done sometimes is taking the point and click out of a task. That’s my focus today.
Here’s the scenario, download SNMP MIBs for UCS. Go to that web page and you need to get very clicky, perhaps even right-clicky and select the “save as” option. More clicks, with potentially over 100 MIBs to download that’s 200 plus clicks, and the repetition is as mind numbing as a top 40 radio station.
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Tags: data center, UCS
This is the story of Russ, a Networking Consulting Engineer on the Cisco Advanced Services (AS) team, who took time aside from his regular day job to lay the seeds of an exceptional resource on the IWE QUAD Community, an internal social platform. As a result of his efforts, the AS team’s work efficacy has increased and Cisco’s rapport with customers and partners has improved immensely.
Southern California Edison (SCE) is one of the Advanced Services (AS) team’s largest clients with over 10-15 service activities usually going on at one time. The advent of bringing people in and out of working with this client proved to be a recurring issue because these individuals had little to no knowledge about SCE, and there was no official training route they could go through in order to be brought up to speed about the client’s needs.
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Tags: advanced services, best practices, lessons learned, meet our SMEs, sce community, SCE IWE community, SME, social media, southern california edison, subject matter expert