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Cisco – Gold Sponsor of the European University Associations (EUA) Annual Summit

March 19, 2012 at 11:44 am PST

As long-standing supporters of university-industry research collaboration, Cisco is proud to sponsor the EUA Summit being held at The University of Warwick on March 22-23.

This major event for European Higher Education leaders will address key issues on how forces including globalization, an accelerated technological revolution, demographic shifts and the impact of disruptive innovations such as high-quality online learning opportunities are dramatically redefining the world of higher education, the place of learning in our world and the role universities must play in order to be sustainable in this new millennium.

To learn more http://www.eua.be/warwick.aspx
Be sure to check back following the conference to hear key reflections from Cisco attendees.

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The Case for Cable in the Tablet Era

By Roland Klemann, Director of Service Provider Practice, Western Europe, Internet Business Solutions Group

Although the coaxial cable may have been born in 1929, predictions of its death have been greatly exaggerated.

While traditional models for consuming television are indeed under siege—from time-shift TV, over-the-top video, and an ever-expanding array of new devices—cable remains highly relevant, even in an age of exploding data traffic. In fact, with savvy deployment of Wi-Fi services, cable providers can seize an opportunity—not in spite of the mobile data deluge, but because of it.

After all, that sleek new iPad—introduced last week while I was attending the Cable Congress in Brussels—boasts dazzling video resolution. But for network operators, it only adds to a growing problem. They are already reeling under the burden of a massive upsurge in traffic, from tablets and IP-enabled devices of all kinds. What’s worse, they are still at the low end of an ongoing mobile data explosion. Cisco’s Virtual Networking Index predicts an eighteen-fold increase in mobile traffic from 2011 to 2016.

As a result, two things are breaking down: 1) the physical capacity of the networks, and 2) their economics. Theoretically, mobile carriers can build enough macro cells to carry all the traffic in the world, but in reality, that gets prohibitively expensive—fast. No wonder some are feeling an encroaching sense of doom.

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In-Orbit Upgrades Enhance Security, Introduce IPv6 Support for IRIS

Cisco’s Internet Routing In Space (IRIS), the first solution to bring the networking capabilities of Cisco IOS Software to space, is continuing to transform the satellite communication industry.

The testing and deployment of IRIS has been full of industry firsts. In the most recent milestone, TeleCommunication Systems (TCS), Cisco’s partner in deploying IRIS services, this week announced that it has completed production integration testing and roll-out of a software upgrade to OS-IRIS, adding enhanced encryption and additional IPv6 support to the platform.

According to Michael Bristol, general manager and senior vice president of government solutions for TCS, “Cisco IRIS technology is transforming how government agencies and commercial organizations use IP-based network services to accomplish their objectives. This is another milestone in the long-term satellite industry collaboration between TCS and Cisco, and we look forward to increasing opportunities for both government and commercial markets to deploy more flexible and cost-efficient solutions.”

TCS OS-IRIS allows organizations to directly connect sites on multiple continents without the need for double satellite hops or the traditional connection to a commercial teleport. This converged solution enables voice, data and video traffic over a single IP network to increase efficiency and flexibility, compared with more fragmented, traditional satellite communication networks. Customers benefit from increased bandwidth availability, reduced latency, optimization tools and application flexibility delivered by TCS through an end-to-end Cisco secure IP network.

Learn more about the announcement here:

http://phx.corporate-ir.net/phoenix.zhtml?c=123361&p=irol-newsArticle&ID=1672444&highlight=

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Study Shows that Cisco-based Contact Centers Perform Better and Save Money

A recent landmark study by BenchmarkPortal showed that Cisco-based contact centers have a nearly 17% lower average cost per call than contact centers not using Cisco.  A medium-to-large contact center can handle millions of calls a year, so these are tremendous savings.  At the same time, the study reveals that companies using Cisco-based contact centers enjoy customer satisfaction rates more than 3% greater than companies using other vendors’ technology.  Given that a fraction of a percentage increase in customer satisfaction can have a major positive impact on business profits, this too showcases why Cisco is creating such a buzz in the contact center market.  You can access a presentation of the study results here.

In less than ten years, Cisco has evolved from a newcomer in the customer care industry to a leading worldwide technology provider.  Last summer we were recognized for the first time as the world’s leading Interactive Voice Response (IVR) vendor.  Cisco is currently #2 in the worldwide contact center market, and we are driving aggressively toward number one.

Contact center is at the core of our collaboration strategy at Cisco.  We are delivering innovations in Customer Collaboration, which combines traditional contact center technology with key innovations in social media, Web 2.0 agent workspaces, video, and network-based recording and analytics to empower businesses to forge deeper, proactive relationships with their customers.

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Keep Videoconferencing Conversations Confidential

Follow these tips to secure critical company information from prying eyes

Videoconferencing—conducting meetings with anyone, at anytime, from anywhere—seems like a win-win solution. Videoconferencing both saves time and cuts down on travel costs. And it can help employees collaborate more efficiently and stay better connected.

What can go wrong? As it turns out, videoconferencing can open a giant security hole in your business. Like a tap on your CEO’s phone or a bug hidden under your conference table, videoconferencing can allow eavesdroppers access to your company’s confidential conversations.

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