Oscar Wilde wrote, “One should never trust a woman who tells one her real age.” I’m good with that. So, let’s just say I’m not 20-something. But I do share that generation’s expectation to be able to work from anywhere with whatever device I’m using. Just because I’m mobile, doesn’t mean I shouldn’t have access to people or information. So, that’s me as an employee. But what about as a consumer? If I can’t easily make a reservation, order a product, get directions, or call with a click of my iPhone, my interest quickly plummets. And when something rocks my world, I usually share that in my social media circles.
I’d say that’s standard operating procedure for most people I know, regardless of age. For businesses to stay relevant in today’s wired-cum-wireless world, the network has to be able to handle secure, remote access, and provide a satisfying customer experience for those who operate on the fly. And that’s where the intersection of mobile, cloud, and social media come into play. You can learn more about this at the 2012 Small Business Tour, which kicks off in Seattle on April 12. Cisco and its partner will discuss how you can take advantage of mobility, cloud, and social media to take your business to the next level.
While I might not represent the target demographic for all small- to medium-sized businesses, the point is this: As technology and wireless becomes more and more ubiquitous, expectations are growing by leaps and bounds—for employees and for customers. Are you ready?
William Moore is Executive Vice President and CTO for CareCore National, LLC. CareCore’s private cloud is based on the Cisco Unified Data Center.
This is part 2 of Bill Moore’s blog focused on Big Data in the healthcare industry. Read part 1 and related blog, “It’s a Boy!”
In part 1 of my blog I proposed that the cloud is succeeding in enabling new healthcare models where the original electronic medical records (EMRs) vision stalled. The reason is that the cloud has the scale to manage and analyze very large data sets—so-called big data.
Big data and the new analysis tools it demands are changing the game for healthcare. They reveal insights about outcomes across very large reservoirs of patient information that previously weren’t possible to analyze, at least not in real time.
The vision is giving your doctors an evidence-based clinical tool that factors in your entire history, collected from multiple independent sources. These might include lab results, previous physician input, hospital data, and retrospective claims history. Placing this kind of tool in a physician’s hands at the moment of need is game-changing.
Evidence-Based Clinical Tools in the Cloud
That’s what we do at CareCore. The foundation of our service is evidence-based medicine sourced from panels of leading physicians in their fields. We’ve added workflows to support the physician in collecting patient information that big-data analysis has shown to influence outcomes.
Consider a physician is treating a cardiac patient. Not long ago, the physician had to rely solely his or her own historical training and knowledge, and whatever research a busy practice allowed. Today, that same physician can access real-time data on thousands of similar cardiologists treating tens of thousands of similar patients, and can review various appropriate courses of treatment in the context of efficacy for other patients like the one sitting in the exam room right now.
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Changes in the way we work are creating new challenges in business communications and collaboration. With the growing trend of a more dispersed workforce, organizations are looking to video technologies such as telepresence as the new standard for effective collaboration. To be productive, employees need to have access to the same communication services on any type of device, but organizations are finding it is not easy to deploy video for mobile workers.
Cisco’s call control solution brings together Cisco Unified Communications Manager (Cisco UCM) and Cisco Video Communications Server (Cisco VCS) to offer the same suite of feature-rich communication services regardless of device and location. With Cisco UCM and Cisco VCS, customers can easily collaborate using different devices, from anywhere, and with users within and outside of their organization. The unified communications experience accelerates productivity across the mix of mobile and office and home-based workers.
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Tags: call control, Cisco, collaboration, CUCM, infrastructure, TelePresence, Thomas Wyatt, UCM, Unified Communications Manager, vcs
There’s a common theme between world class athletes in training for medal success at the Games and business people working towards winning business. They both have an inherent desire to succeed and look for the best solutions to help them achieve their goals.
One example of this is the use of video. As the role of technology has evolved, so has the use of video, to the point where it has now become a vital tool in the performance kit bag.
Not only is video now used to develop skills and improve technique, it can also help to prepare, plan and put in place the strategies they need to achieve success – from the locker room through to the boardroom.
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Tags: Cisco, liam Tancock, sports, TelePresence, video
This nice blogger, Victoria Morehead of the optimization outfit Brooks Bell) designed an A/B test on their blog for a Cisco.com page. Their suggestion was to test the effectiveness of video (“A”) vs no video (“B”) vs segmented videos: http://www.brooksbell.com/blog/2012/03/id-test-that-determining-the-conversion-power-of-video-with-a-split-test
What we know about video already:
- Visitors who view videos stay longer, go deeper into the site, and return more frequently
- People who watch a video are in fact twice as likely to return
- People who watch a video are more likely to complete a “success event” such as a chat or downloading relevant information
- We use video interaction to help personalize some elements and behavior on your site journey
The blog points out some places where a good A/B test could reveal even more good data. You can bet we’re talking about running a test like this.
Tags: retention, usability, video, webexperience