Think back to the year 1997. Back then, Bill Clinton had just begun his second Presidential term. Princess Diana’s funeral was watched by 1.5 billion people. Internet Explorer version 4 was new. The Hale-Bopp comet made its closest approach to Earth – and the Data Over Cable Service Interface Specification (DOCSIS) was released publicly for the first time (March 1997), marking the beginning of the broadband revolution.
The NC UCS User Group is a hit! The Users have spoken and with the help of some great speakers, we have successfully completed 2 NC User Group meetings for this quarter. We had very good turnout in both Greensboro and RTP.
The March 2012 issue of Customer Relationship Management Magazine presents the editors’ annual Service Leader awards. Building on our success in previous contests, Cisco customer care products received awards in two categories this year.
For the first time ever, Cisco claimed the top spot among Interactive Voice Response vendors, standing out in particular for our “company direction and depth of functionality” in IVR. This award underscores Cisco’s continued success in this market, where we were recognized last summer as the world’s leading IVR vendor.
Cisco was also applauded by CRM Magazine as a “Leader” in Contact Center Infrastructure. Noted industry analyst Paul Stockford commented that, “In the past couple of years, Cisco has rocketed past the competition with a sharp focus on the future of the contact center and the demonstrated ability to deliver on its vision.”
The growth of mobility is unprecedented. Nearly 80 percent of the world’s population now has access to a mobile phone, and new devices are helping enable many more applications and services.
At the same time, cloud has become the new way of delivering—and charging for—IT services and functionality. Technology services and apps are increasingly being delivered and paid for on demand from remote data centers, accessible through the cloud of interconnected networks that constitute the Internet.
So many applications and services can now be accessed through simple browsers and delivered through the cloud. Cisco’s Internet Business Solutions Group (IBSG) wanted to know what happens when the hot technology trends—“mobility” and “cloud”— collide. So IBSG surveyed more than 1,000 U.S. mobile users to understand their current and future needs, and learn how they prefer to pay for mobile cloud services. The findings help operators understand the size of the opportunity, develop strategies for success, and differentiate their offerings.
In less than three short weeks, Partner Summit 2012 begins and brings with it an entire host of news and program announcements, business transformation and technology sessions, and important updates from executives and geography leaders. Oh, and the prizes! And did I mention it’s all for partners? Even those of you who can’t attend in person.
You heard right. All of the activity from the event in San Diego will come to you live via Virtual Partner Summit (VPS) on April 17-19, and participation is just a click away. All you have to do is register. It’s super easy and takes just a moment. Really.
For your effort, you’ll gain access to a dynamic, virtual community that lets you build your own agenda, join executive live chats, engage with fellow partner attendees, watch replays, and more. Did I mention the prizes?
This year’s event is focused on helping our partners maintain their competitive edge. And in today’s economic climate that’s more important than ever.
Nearly all of the sessions can be streamed live or viewed on demand via the Virtual Partner Summit environment. And the best part is that you don’t have to leave your workplace or home to hear the General Session keynote, which will be packed full of channel strategy and technology updates. Executives featured include:
John Chambers, Chairman and CEO
Keith Goodwin, SVP, Worldwide Partner Organization
Edison Peres, SVP, Worldwide Channels
But that’s just part of the experience. Want to chat live with individual executives, win prizes, and engage with attendees? Read More »