Cisco’s overarching objective is to create a unified user experience across our entire collaboration portfolio from IM to web conferencing to immersive TelePresence. We want to deliver the highest quality and most consistent experience to all users.
Cisco’s portfolio of collaboration infrastructure includes call control, conferencing, enterprise edge and management; and we are consistently delivering advancements across all of these key areas.
I was driving home the other day when I heard a radio report on densely populated California cities. What’s interesting was a mention of a small California city that is ranked as the nation’s fourth most dense urbanized area. I guess that a lot of people don’t know Delano, a central valley city with a population density of 5,483 people per square mile. It’s surprisingly more dense than the New York-Newark, N.J. metropolitan area which is ranked the 5th.
Many people with many devices in a densely populated area can pose a challenge to WiFi networks. I was talking to a Cisco customer in the New York City area a few days ago. He said that deploying WiFi was not as straightforward as it used to be. There are many RF interferences near his office and many new SSIDs that he never saw before.
Think back to the year 1997. Back then, Bill Clinton had just begun his second Presidential term. Princess Diana’s funeral was watched by 1.5 billion people. Internet Explorer version 4 was new. The Hale-Bopp comet made its closest approach to Earth – and the Data Over Cable Service Interface Specification (DOCSIS) was released publicly for the first time (March 1997), marking the beginning of the broadband revolution.
The NC UCS User Group is a hit! The Users have spoken and with the help of some great speakers, we have successfully completed 2 NC User Group meetings for this quarter. We had very good turnout in both Greensboro and RTP.
The March 2012 issue of Customer Relationship Management Magazine presents the editors’ annual Service Leader awards. Building on our success in previous contests, Cisco customer care products received awards in two categories this year.
For the first time ever, Cisco claimed the top spot among Interactive Voice Response vendors, standing out in particular for our “company direction and depth of functionality” in IVR. This award underscores Cisco’s continued success in this market, where we were recognized last summer as the world’s leading IVR vendor.
Cisco was also applauded by CRM Magazine as a “Leader” in Contact Center Infrastructure. Noted industry analyst Paul Stockford commented that, “In the past couple of years, Cisco has rocketed past the competition with a sharp focus on the future of the contact center and the demonstrated ability to deliver on its vision.”